Customer Success intern

Implicity is a digital Med Tech, that brings outstanding innovations to cardiologists, thanks to Big Data and Artificial Intelligence. Thanks to our leading cardiac remote monitoring platform, it's way easier to manage data and predict patient issues, so that cardiologists can bring the best care at the best time. To put it simply, when you join Implicity, you'll contribute to save lives with us.

We are looking for a 4-6 month internship, starting ASAP or by September. Working closely with our Customer Success team, and under the direct supervision of Julie, you will provide valuable support on the following missions:

• Customer follow-up - Actively contribute to the follow-up of our existing customers, helping with reporting preparation, database updates, and presentation creation
• Assist with customers' visits and internal meetings, allowing you to understand the commercial and relational stakes in the field
• Help the team maintain strong relationships with our customers, participating in understanding their unique needs and challenges
• Customer support - Respond to customer inquiries (phone, email), guiding them and providing initial answers to platform usage questions
• Assist the team in preparing training materials and usage guides, thereby contributing to educating our clients on our solutions
• Internal project management and optimization - Take part in cross‑functional projects aimed at improving our internal processes and the operational efficiency of the Customer Success team
• Identify opportunities for tool and method improvements to make customer support more scalable
• Contribute to collecting and synthesizing customer feedback to relay to the Product team

At Implicity, you will have a weekly meeting with your manager, to help you succeed in your mission, and continuously improve your skills. Each team works with quarterly OKR, to be crystal clear, fair and honest with your targets.

Background:
Student (e.g., Bachelor's or Master's degree) in Business, Finance, Analytics or Engineering

Your skills and qualities:
Strong interest in the healthcare sector and/or tech (software/SaaS), technical understanding and aptitude for learning software systems, communication and interpersonal skills, ability to explain technical concepts clearly, strong analytic skills, empathetic and customer‑centric mindset, proactive, organized, and capable of managing multiple tasks simultaneously, you speak fluently French & English, you have a strong work ethic & daily act with integrity, honesty and fairness, you are definitely a thoughtful team player, looking to make your colleagues successful.

What we offer you:

a formative and enriching Internship, a professionalizing internship within an experienced and passionate Customer Success team, the opportunity to develop key skills in customer relationship management, technical support, project management, and process optimization in an innovative environment, a concrete immersion in the functioning of a healthcare technology company, with varied and responsible missions. A stimulating, supportive, and ever‑evolving work environment.

General information:
Salary for this internship, you will have a compensation from €800 to €1200 based on several criteria (level of education and experience). Benefits Luncheon voucher: €9 (50% employer) Transport: 50% of your pass OR sustainable mobility pass Remote work & Location 3 days per week (after the first 6 weeks, to enable a proper ramp‑up)

Location:

29 rue du Louvre, 75002, PARIS