Client Services Advisor

Requisition #: 20584

Functional Area:

Audit/Risk/Compliance;
Client Service

Employment Type:

Full-Time

Work Options:
In Office at Location Specified Above #LI-Onsite

Work Hours:

Monday - Friday 1030am - 7pm or Monday - Friday 8am - 430pm

Position Summary

J. J. Keller is hiring a Client Services Advisor!

Do you love helping others without being tied to a traditional call-center environment? Are you seeking variety in your day-to-day work? Do you want to work for a company who makes a difference in the lives of their clients, their employees and your local community? If you answered YES to any of those questions, then this could be the perfect opportunity for you!

For more than 70 years, J. J. Keller has been a trusted partner to over 90% of Fortune 1000 companies, providing solutions and expert insights that help create safer workplaces and simplify complex compliance requirements. With over 7 million employers across the country relying on guidance like ours, the need for what we do continues to grow.

As a Client Services Advisor, you'll become the primary point of contact for your assigned clients-building strong relationships, helping them navigate regulatory requirements, and ensuring their services run seamlessly. It's a role where you can truly make an impact every day.

If you want to learn more, watch the following video to hear from our Vice President of Client Service:

We currently have two shifts available:

* Monday - Friday 10:30a.m.

- 7:00p.m.

* Monday - Friday 8:00 a.m.

- 4:30p.m.

About our Neenah, WI Corporate Headquarters

There's a lot to love about our home office in Neenah, Wisconsin, including:

* Jean-friendly environment, every day of the week!

* Cafe that offers breakfast, lunch and multiple a la carte items

* FREE access to our onsite Fitness Center, Yoga Studio and a fully paid online Fitness Subscription

* FREE access to our J. J. Keller Wellness Center, with access to some prescriptions at no cost

* Near 1-mile long walking trail that wraps around the campus

* Multiple collaboration stations

Job Responsibilities

* Client Relationship Management:

* Establish and maintain relationships with clients and manages the client relationship.

* Service as the primary interface in an advisory role between J. J. Keller and assigned clients.

* Educating clients on regulatory requirements, providing interpretations and best practices.

Service Management:

* Identifies program improvement opportunities to meet and improve safety program objectives.

* Monitors client responsibilities to ensure compliance with service requirements.

* Analyzes compliance trends and, if applicable, developing formal improvement programs.

* Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.

Cross-Functional Collaboration

* Partners with internal teams on complex client inquiries.

* Assists implementation team with new clients.

* Maintains expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.

Qualifications

Experience/

Education:

* 2+ years of total office experience.

* 1+ year of client services experience in a professional services environment desirable.

* Post-secondary education in a business-related field preferred.

* In lieu of degree or experience, would consider a combination of education and related office experience.

* Experience with J. J. Keller services desirable.

Other Skills/

Qualifications:

* Proficiency in MS Word with intermediate Excel skills required.

* Strong organizational, problem solving, communication, and critical thinking skills.

* Knowledge of FMCSR regulations desirable.

* Effective verbal, written, and presentation skills.

* Ability to apply regulatory knowledge in a variety of situations.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites and/or industry and training events may also be required, depending on assignment.

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