Customer Resources Representative

Position Overview

We are seeking a customer-focused and detail-oriented Customer Resource Representative to join our Customer Support team. This role is responsible for assisting customers with online and mobile banking services, answering account-related inquiries, and providing technical support for digital banking platforms. The ideal candidate will possess strong communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service in a fast-paced environment.

This position includes a work-from-home rotation within the department.

Essential Duties & Responsibilities

* Answer incoming customer phone calls and route calls appropriately when needed.

* Provide prompt, courteous, and accurate assistance for customer account inquiries and service requests.

* Assist customers with troubleshooting issues related to online banking, mobile banking applications, and web browser compatibility.

* Support customers using internet banking and mobile account access platforms on smartphones and tablets.

* Maintain professionalism and confidentiality while handling customer information.

* Perform additional duties and responsibilities as assigned.

Qualifications

* Prior banking and customer service experience preferred.

* Strong multitasking skills with the ability to work efficiently in a fast-paced environment.

* Excellent verbal communication and customer service skills.

* Strong problem-solving abilities and the ability to take initiative.

* Proficient in Microsoft Office applications, including Excel, Word, and Outlook.

* High school diploma or equivalent required.

Benefits May Include the Following:

Salary Range:

The salary range for this position is $16.00 - $18.00/hour, depending on experience and qualifications. In addition to the base salary, compensation may include bonuses, benefits, and other incentives.