Customer Support Associate

Location:

Brazil

Please submit your resume in English.

Based in Washington, D.C., Quorum is the leading provider of workflow software and information services for government affairs professionals globally. We serve over 2,000 customers-including over 50% of the Fortune 100-across 30+ countries.

At Quorum, our "product" isn't just our software; it's our people. We are looking for a 100% remote Customer Support Associate who is passionate about helping users succeed. This isn't just a "help desk" role-it's an opportunity to be a staunch advocate for our clients and a key player in a dynamic, AI-forward support team.

The Impact You'll Have

As a member of the Support Team, you ensure that every user has an amazing experience with Quorum. You won't just answer questions; you'll teach users how to launch grassroots campaigns, track legislation, and manage stakeholder engagement effectively.

Your Journey at Quorum

* First Week:
You'll dive into the Quorum platform, learn common use cases, and meet your global teammates.

* First Month:
You'll start providing direct support to clients while continuing to develop deep product expertise.

* First Six Months:
You will take point on helping people understand "the why" behind our features through direct interactions and self-service offerings.

* First Year:
You'll build out the future of our Help Center, designing product guides and working with the Product team to optimize usability.

About You

* Experience:

You have a background in a customer service or help desk environment, ideally supporting SaaS products via email, chat, and Slack.

* Tech-Forward:
You've used ticketing solutions like Jira, Zendesk, or Salesforce Service Cloud and are excited to use AI to work smarter, not harder.

* Communication:
You are fluent in English and can turn a complex technical problem into a simple, helpful solution for a client.

* The "Advocate" Mentality:
You take pride in developing personal relationships with users and are dedicated to addressing challenges quickly and creatively.

Our Work Environment

* We are an AI-forward team-AI is built into how we work, think, and grow.

* We are a remote-first team with flexible work options: work remotely, or you may choose to come into our office in Belo Horizonte.

Do you want to learn what it's like to have a real impact at a fast-growing company that is changing the way the advocacy process works? If so, drop us a line. We'd love to talk to you!

Compensation Structure

* This is a full time CLT position.

Benefits

* Flexible Paid Time Off

* Standard Brazil holidays plus additional company-wide days off for team members to rest and recharge

* Free Subscription to the Calm App

* Free Subscription to Linked In Learning to support professional development

* Invest in Yourself Days - one designated day per quarter is dedicated to your professional development!

* Monthly Work from Home Stipend

* Mental and Dental Care by Sul América

* Virtual and in-person team events

* Mental Health stipend

* Flash Voucher

* In company English classes

* Inclusion & Diversity Affinity Groups to support belonging

* 12 weeks of paid parental leave

Location:

Brazil

Please submit your resume in English.

We comply with all requirements for US government federal contractors issued by the OFCCP, IFR, and the terms of our government contracts.

EEO/AA/F/M/Vet/Disabled