Reclamations Analyst

Summary

The Reclamation Analyst serves as the primary point of contact for the daily coordination of logistics associated with student computer hardware reclamation processes. The Reclamation Analyst is part of the Customer Support Operation team in the Enrollment Center, a diverse and fast‑paced environment that serves our customers throughout their journey with K12. This role assists in retrieving K12 loaner technology for the purposes of refurbishment and utilizes technical skills in K12 systems while working collaboratively with other critical teams at K12.

• Process all hardware reclamation label requests using the Customer Relationship Management (CRM) system and direct emails.
• Process assigned service requests using the CRM for status updates, fulfillment requests, and tracking information.
• Provide daily reclamation and cancellation files to vendor; update master files.
• Work with schools and teachers directly to reclaim computers.
• Process live inbound calls from auto‑dialer batch.
• Make live outbound calls to recover hardware.
• Handle vendor canceled recoveries.
• Manage reclamation email inbox for all types of requests and escalations from schools, teachers, and families.

High school diploma and one (1) year of experience in operations, administration, or other relevant work, or an equivalent combination of education and experience.

Work‑from‑home members must have and maintain a high‑speed internet connection: at least 25

Mbps download and 5

Mbps upload, not competing with other household users. Satellite, DSL, data plans, wireless, or dial‑up services are not compatible. Providers must disable SIP ALG. An ethernet connection is preferred.

• Ability to communicate effectively with customers through phone, voicemail, email, and chat.
• Strong verbal and written communication skills with a consultative customer‑service approach.
• Strong problem‑solving and analytical skills and a solutions‑oriented mindset.
• Ability to work independently and within a team‑oriented environment.
• Resilient and contributes to fostering positive team morale.
• Ability to prioritize effectively and manage competing priorities to deliver result.
• High level of quality and accountability for work product.
• Maintain a professional home office without distraction during our hours of operation.
• Attend virtual training via webcam.
• Travel up to 10% of the time (minimal if any).
• Clear required background check.

• Salesforce experience.
• Prior Stride/K12 Enrollment Center experience.
• Previous customer service or sales experience with a proven record of achievement.
• Previous experience in a call‑center environment.
• Experience with Stride/K12 systems such as Totalview Suite, SAMS, Calabrio, etc.

The position is virtual and open to residents of the 50 states, D.C. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Stride, Inc. considers education, experience, and qualifications when determining salary. Offers typically pay between $15.52 and $16.50 per hour. This is a temporary/contractor role and you will be an employee of Workspend. Randstad offers a robust benefits package for eligible employees, which can include health benefits, retirement contributions, and paid time off.

Job Type: EOR Contractor (Fixed Term)

Stride, Inc. is an equal‑opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against for inquiring about pay.

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