Customer Service Representative

Position Details

Client:
Financial Services

Job Title:

Customer Service Representative - Bilingual
Duration: 6-12 months

Location:

Austin, TX 78701
Pay Range: $21- $23/hr

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long‑term disability insurance
• Short‑term disability insurance
• Paid parking/public transportation
• Paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually – AS Applicable

We are seeking a dedicated individual to join our team as an H&PS Level 13 representative. This role will be based on‑site in Austin, TX, with the possibility of transitioning to remote work in the future. The primary responsibility of this position is to provide assistance to Medicaid Providers with inquiries related to eligibility, medical claims status, and other program questions.

• Respond to phone inquiries from Medicaid Providers in a prompt, courteous, and concise manner
• Assist with problem resolution as needed
• Document all encounters in clear and concise online logs
• Transfer callers to other Call Center units as necessary
• Meet individual performance standards
• Maintain strict required attendance and performance metrics
• Perform other duties as assigned by management

Education:

High school diploma or equivalent

• Excellent communication skills
• Strong customer service orientation
• Ability to work in a fast‑paced environment
• Proficiency in documenting information accurately
• Willingness to adhere to strict attendance and performance standards
• Previous experience in a call center or customer service role is preferred