Remote Bilingual Customer Service Rep

Summary

As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions - including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.

Job Duties and Responsibilities

Customer Experience Representative:

$15.00 + .50/hr Language Differential - Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training!

What You'll Be Doing:

* Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift

* Engage with a diverse consumer base to provide solutions for customer needs and technical issues

What's in it for You:

* Career Growth:
Opportunity to promote two levels within your first year!

* Comprehensive Benefits:
Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement

* Exclusive Perks:
Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)

* This is a Full Time, Work-From-Home position with Company-provided equipment.

Skills, Experience and Requirements

* High school diploma or GED

* Six months of related customer service and troubleshooting experience and/or training

* Flexible to work shifts that might include evenings, weekends, or holidays

* Smartphone or device with active data network connection

* Fluent in English and Spanish

* Pre-employment screen

* Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings

* Skills proven to help you thrive:
Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity

* Must reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee, Wyoming, Texas to be eligible for hire

Echo Star will provide all initial equipment required to perform the role aside from home internet!

A Echo Star-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling will be provided. This will be considered leased equipment and shall remain the property of Echo Star.

Required Accessories will initially be provided with a 30-day limited warranty. After 30 days from the hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced. Echo Star recommends that you maintain a backup/spare of each item to avoid downtime.

Required Accessories:

* USB Headset

* USB Keyboard

* USB Mouse

* USB Webcam

* Ethernet cable

Home Internet and dedicated home office workspace with:

* Stable Cable or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps

* Wired ethernet between modem and PC without the use of an adapter:
Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported

All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by Echo Star, except where required by law.

Salary Ranges

Compensation: $15.00/Hour