Customer Service Representative--Chicago, Illinois

Overview

OPC Pest Services rapidly expanding in the Northeastern Illinois and Chicago service areas--if you're looking for competitive wages with a stress-free work environment, we have amazing job opportunities with full-time employment all year round! We're searching for our next Customer Service Representative and if you're looking for competitive wages and you embrace an engaged, team-centered work environment as you work to assist technicians and customers, we have an amazing career in our Customer Care Center for you!

We Offer…

* Competitive hourly wages dependent on skill level--starting wages between $18-$22 per hour;

* Cut the commute--work from home! Our CSRs are trained onsite to start then work from home (must have a designated home office space with acceptable internet speeds);

* Comprehensive benefits package including low cost medical, dental, vision insurances, 1x annual salary life insurance, and many more optional benefits (visit  for more information);

* 401(k) plan with 4.5% company match, Rollins Corporation employee stock purchase plan;

* Six paid holidays and a generous PTO (paid time off) program--receive up to 15 PTO days your first year;

* Employer discount program through Perk Spot;

* An energetic and diverse staff that appreciate each other and the communities that we serve.

We look forward to having you on our Team!

Responsibilities

Our Customer Care / Service Representatives (CSR) are the link between our customers and our service technicians. As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sale inquiries, and communicate with our field operations.

What You'll Be Doing:

* Provide exceptional customer service and a quality experience to internal and external clients

* Prioritize, plan and complete daily tasks, special projects, and assignments

* Facilitate accounts receivable and collection efforts

* Manage administrative requests and tasks

* Provide proactive customer follow-up in a timely manner

* Deliver accurate service and promotional information

* Maintain accurate records utilizing customer service software applications

* Partner with management to manage expectations and meet deadlines

* Assist in scheduling of service routes

* Produce accurate and timely reports

* Ensure that work is complete and results are satisfactory

* Assist in training of new team members as requested/needed

* Demonstrate strong attention to detail and accuracy

What We're Looking For:

We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience.

Excellent communication and problem-solving skills are crucial to our business.

If you are a collaborative partner with a strong work ethic who can appreciate providing support while assisting others, this is the right career fit for you.

If you're organized and enthusiastic, you are ready to be a P.E.S.T.!

Our Core Values

Be a P.E.S.T.

Professional . . . Do your best to be the best

Ethical . . . Do the right thing

Selfless . . . Do more for others

Teamwork . . . Do it for you, me & OPC

Join OUR High Quality Customer Service Team!

Qualifications

* High school degree or equivalent

* Excellent phone etiquette and friendly, professional demeanor

* Strong organizational skills and ability to manage multiple priorities, i.e. multi-task

* Knowledge of MS Office environment with Word, Excel, and Outlook proficiency

* Knowledge of customer service principles and best practices

* Excellent written and verbal communication

* Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers

* We require successful completion of background check and drug screen

Apply today to become a P.E.S.T. with OPC!

OPC Pest Services is an Equal Opportunity / Proud Veteran / Individuals with Disabilities  Employer.

* High school degree or equivalent

* Excellent phone etiquette and friendly, professional demeanor

* Strong organizational skills and ability to manage multiple priorities, i.e. multi-task

* Knowledge of MS Office environment with Word, Excel, and Outlook proficiency

* Knowledge of customer…