Customer Service Representative; IAT

Position: Customer Service Representative (IAT)
Customer Service Representative (Industrial B2B)
Industrial Air Technology Corp. (IATC)
Location: Hybrid / Remote (based on qualifications)
Company Description

Industrial Air Technology Corp. (IATC) is a leading provider of centrifugal industrial fans and blowers, industrial dampers, industrial silencers, flexible connectors, and related accessories. Our products are engineered and manufactured for customers who value quality craftsmanship, durability, and dependable performance.

IATC team members value the opportunity for professional growth, a culture of excellence, and a positive, collaborative work environment. Learn more at Industrial Air Technology Corp.
Job Description

The Customer Service Representative at IATC supports existing customers by assisting with product selection, quotation preparation, order processing, and ongoing relationship development. This role operates in a business-to-business industrial environment and requires strong communication skills, attention to detail, and the ability to understand technical customer needs related to centrifugal fans and air movement equipment.

This position works closely with sales, engineering, and operations teams to ensure a high-quality customer experience.
Key Responsibilities

• Assist existing customers with product selection and technical coordination
• Prepare and manage quotations and order documentation
• Process customer orders accurately and efficiently
• Communicate clearly with customers in an industrial B2B setting
• Develop and maintain strong, long-term customer relationships
• Coordinate internally to ensure customer requirements are met
• Support ongoing account management and customer satisfaction

Skills

• Highly motivated and dependable
• Strong written and verbal communication skills
• Detail-oriented with strong organizational abilities
• Capable of self-study and independent research
• Team-oriented mindset
• Relationship-focused approach to customer service

Knowledge

• Proficiency with Microsoft Office tools
• Mechanical aptitude or interest in industrial products
• Previous sales or customer service experience in an industrial or manufacturing environment (preferred)

Ability to Implement

• Apply product knowledge to support customer selection and quoting
• Communicate effectively with customers and internal teams
• Identify customer needs and propose appropriate solutions
• Manage multiple priorities while maintaining accuracy
• Build trust and credibility with industrial customers

Benefits

• Competitive pay based on competency ($18-$25 per hour)
• 100% employer-paid health insurance and HSA for employees
• Flexible paid time off and paid holidays
• 401(k) with employer matching
• Discretionary bonuses
• Reimbursement for all required business travel
• Hybrid and remote work opportunities available for the right applicant

Encouragement to Apply

We are excited to welcome new talent to our team! If you are passionate about what you do and are looking for a dynamic and supportive work environment, we encourage you to apply. Join us and be a part of a company that values innovation, collaboration, and professional growth. We look forward to seeing how we can succeed together.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.