Customer Success Specialist

Pasilobus is a technology company specializing in the design and development of e-commerce systems and software for businesses. We offer a suite of Shopify apps and services, including inventory management, custom app development, and store optimization, to help online retailers enhance their operations and customer experiences.

About Pasilobus

Pasilobus is a hub for growing Shopify brands to handle short-term projects, add functionality, and grow more sales on the internet

Description

About Us:

We're a growing e-commerce-focused team looking for someone who thrives on building relationships, solving problems, and helping customers succeed. As our Customer Success & Account Support Specialist, you'll be the go-to person for keeping our clients informed, supported, and happy - from onboarding to day-to-day communications.

Job Description:

We are looking for a Customer Success Specialist to build and maintain relationships with our app users and project clients. This role involves proactively checking in with customers, providing assistance, gathering feedback, and following up with potential project clients to ensure a smooth onboarding experience. If you're a strong communicator who enjoys engaging with customers and ensuring their success, this role is for you!

Who You Are (The Ideal Candidate Persona)

You're a student or early-career professional looking to gain hands-on experience in customer communication, e-commerce, and account management. You're detail-oriented, reliable, and eager to grow. You enjoy organizing information, following up with people, and being part of a team that values initiative and learning. You're also comfortable being held accountable for daily check-ins and small-but-important tasks that help the company run smoothly.

You're excited about the idea of being part of a small team where your voice matters, and where strong performance can lead to rapid growth and increased responsibility. Whether you're interested in customer success, project coordination, or e-commerce, this is your chance to learn by doing.

What You'll Be Doing

• Serve as the main point of contact for assigned clients, ensuring a smooth, responsive, and professional experience.
• Proactively engage with customers via email, phone, and video to answer questions, provide updates, and identify opportunities to support them better.
• Collaborate with internal teams (like design, development, and fulfillment) to ensure client requests are handled accurately and on time.
• Help new clients get onboarded and feel confident in our process from day one.
• Maintain organized records of communication, tasks, and client needs using our internal tools (e.g., CRM, project trackers).
• Contribute ideas to improve our customer experience and internal systems.

Requirements

• Excellent communication skills, both written and verbal - you're clear, professional, and personable.
• 1-2 years of experience in customer service, sales support, or account management (e-commerce experience is a bonus).
• Comfortable making outbound calls and speaking directly with clients.
• Strong attention to detail and organizational skills - you like to follow up and follow through.
• Must be legally authorized to work in the U.S.
• Located near Seattle, WA is a plus for the occasional in-person meeting or strategy session.

Preferred Qualifications

• Experience in e-commerce or with platforms like Shopify.
• Prior role in customer success, client services, or account management.
• Familiarity with tools like Slack, Google Workspace, Trello, Notion, or CRM systems.

Hours & Time Commitment

• This is a very part-time, entry-level role, requiring about 1-2 hours per day, Monday through Friday.
• Most work is asynchronous and flexible, but some availability during business hours (9am-5pm PT) is helpful for occasional check-ins or quick replies.
• Perfect for students looking for meaningful work experience with room to grow.
• As the company grows, higher-level positions may be offered to those who demonstrate initiative and reliability.

Perks & Benefits

• Flexible remote work environment - work from home, a café, or wherever you're most productive.
• Competitive pay, based on your experience and skillset.
• A chance to join a small, tight-knit team where your contributions are seen and valued.
• Opportunities for growth, learning, and working on cool projects with fun clients.

Pasilobus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Salary

$20 - $30 per hour