Customer Care Advocate Intake Cary NC Bloomfield CT Warwick RI Oriskany NY Omaha NE

Position: Customer Care Advocate Intake Cary NC Bloomfield CT Warwick RI Oriskany NY Omaha NE 6 15 2026
Location

Virtual, Virtual

Alternative Location(s)

* Posting

Location:

Cary, North Carolina

* Posting

Location:

Omaha, Nebraska

* Posting

Location:

Warwick, Rhode Island

* Posting

Location:

Bloomfield, Connecticut

* Posting

Location:

Oriskany, New York

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

No

Posted Date

22-May-2026

Job

17000

Description and Requirements

The Team You Will Join

On Met Life's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide.

Here, making a real difference isn't just a goal - it's what we do, one conversation at a time.

The Opportunity

Are you someone that enjoys problem solving and putting customers first? Do you want to directly impact the lives of our customers? Then we have an amazing opportunity for you:
We are actively hiring Customer Care Advocates for our Global Customer Solutions and Operations (GCSO) contact center team, starting on June 15th, 2026. After paid training, you will join the in-bound customer service team putting customers at the heart of all you do.

As a leader in insurance, Met Life never underestimates the significance of the impact made by our associates. To enhance your success and engagement from day one and throughout your career, we provide numerous benefits including, but most definitely, not limited to:

Competitive compensation starting at $20/hour with paid training, comprehensive benefits and paid time off.

Key Responsibilities

* Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.

* Live within a commutable distance to a Met Life Office

* Complete training in-office for a designated period of time. No PTO can be taken during the training period. Must adhere to strict start/end times. Position will move to virtual after successful completion of training.

* Attend required office visits at least once a month at the direction of leadership, including for monthly events, training, meetings, etc.

* Work required shift during hours of operation between 8:00am - 11:00pm ET (7 AM to 10 PM CT), Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need and bidding process.

* Consistently meet or exceed key performance indicators.

Required Qualifications

* Strong computer/keyboard skills.

* Ability to navigate between multiple computer systems and applications simultaneously.

* Quickly grasp information and efficiently solve verbal challenges with strategic thinking.

* Ability to adapt to new technologies.

* Communicate complex verbal and written concepts with ease.

* Strong ability to multitask, navigate business procedures and problem solve.

* Pay close attention to details, and account for details that may be overlooked.

* Ability to prioritize and manage time effectively.

* Demonstrate empathy and active listening to others

Preferred Qualifications

* A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.

* Higher education or professional certification

* Insurance or financial service industry experience

* Prior call center experience

* High School Diploma or GED

The expected salary for this position is 41,600/year. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by Met Life and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About Met Life

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, Met Life, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset…