Customer Service Representative Remote

Summary

The Cigna Group is a global Health Service company that is dedicated to helping people improve their health and vitality. Our Medical Proclaim Provider team seeks dedicated, compassionate, and empathetic Customer Service Representatives, who are genuinely interested in helping people at some critical points of their lives, to join our team. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.

• Answer inbound calls from health care providers with inquiries regarding medical claims, benefits, appeals, prior authorizations, and medical codes.
• An average of 50+ calls are expected daily.
• Take inbound calls while toggling through several applications on multiple screens.
• Attend 100% of trainings, and the first 90 days of employment.
• Resolve customer complaints through independent problem-solving skills and one-call resolution.
• Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.

• High School diploma or equivalent
• 1 year of customer service experience is required
• A dedicated workspace with no distractions is required
• Intermediate proficiency in Microsoft Outlook
• Knowledge of Medical Terminology a PLUS
• Excellent written and oral communication skills

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10

Mbps download/5

Mbps upload.

• Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.