Enrollment Representative; Remote

Enrollment Representative

Join Cengage as an Enrollment Representative and be part of a team dedicated to helping learners worldwide reach their educational and career aspirations.

Enrollment Representatives play a vital role in driving sales revenue for our Ed2go continuing education and career training programs. They prioritize qualified leads generated through various channels, including websites, referrals, live chat, and telephone, and match prospective students with the most suitable program while ensuring a top‑notch customer experience at every touchpoint.

To succeed in this role, you will:

• Skillfully ask probing questions and overcome objections.
• Counsel prospective students regarding their educational and career objectives.
• Guide students through the enrollment process.
• Successfully implement strategies to meet enrollment objectives.

• Basic Computer Literacy:
  Ability to operate a computer confidently, including navigating operating systems and common software applications.
• System Navigation:
  Proficiency in using web‑based platforms, CRM systems, and enrollment tools to manage student information and workflows.
• Troubleshooting
  
  Skills:
  
  Ability to perform basic troubleshooting when technical issues arise, such as connectivity problems, login errors, or navigation challenges.
• Adaptability:
  Willingness to learn new technologies and adjust quickly to updates or changes in systems.
• Communication Tools:
  Familiarity with email platforms, video conferencing tools, and instant messaging applications for effective virtual communication.

• Technical expertise and capability to operate applications.
• Reliable Wi‑Fi connection (not a hotspot).

• Proven success in a customer‑facing role.
• Some college coursework or degree.
• Prior experience in Student Admissions/Enrollment.

Hourly compensation: $21.25 – $27.88.

Cengage Group is committed to working with broad talent pools to attract and hire the strongest and most qualified individuals. Applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

If you are an applicant with a disability and require a reasonable accommodation during our job application process, please contact