Work From Home Customer Support Agent

Job Description

Work from home with Turbo Tax Product Expert.

As a Customer Service Representative, you will help Turbo Tax customers by answering their questions concerning Turbo Tax products and tax return software. Most of these questions concern downloading, logging in, getting started with basic navigation, importing documents, printing and filing and very basic tax questions. We’ll give you amazing continuous support for everything.

• Get paid $24 per hour
• Earn a $405 Certification bonus
• Earn an additional $5 per hour from April 9–15 for all hours worked
• Fast 24 hour Certification
• Turbo Bonus Boost: $5.00 per hour from April 9 to 15 with unlimited hours, must work a minimum of 8 hours each day on April 13, 14, and 15 to qualify
• Certification takes place over 3 days
• Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday
• Minimum 25 hours per week required; you can work more if desired

Assist customers with product questions and basic tax queries.

Support customers during live calls and advocate as a Marketplace Performance Specialist.

Be assigned an SME (Subject Matter Expert) who will support you during live calls.

• No specific accounting background required; enthusiastic individuals eager to learn are welcome.
• Strong communication skills are essential to articulate solutions clearly and empathically.
• Ability to understand and empathize with customer needs while driving innovation and providing top‑notch service.