Customer Service Representative

Job Summary

Under limited supervision, the Customer Service Representative is responsible for providing superior customer service to customers and insurance agents. This position will answer incoming calls and make outbound calls to assist customers and agents with obtaining appropriate insurance documentation. The ideal candidate will educate callers on what documentation is needed to satisfy the customer’s loan agreement. Additionally, the representative will accurately complete loan transactions, as necessary, and maintain customer privacy and confidentiality in accordance with policies and procedures.

This role requires a fast‑paced, attention‑to‑detail approach to achieve individual and team production and quality results.

• Field inbound and outbound calls to customers and insurance agents while providing superior customer service across all escrow and non‑escrow insurance products.
• Key in and validate data received to update loan records.
• Match insurance documents to loan records in the Miniter Ecommerce System.
• Train to additional supplemental processes based on business need.
• Adhere to the Daily Workflow Schedule which outlines job responsibilities and daily production goals.
• Actively participate in all training sessions, team meetings, department meetings, and one‑on‑one meetings.
• Participate and/or collaborate on assignments and special projects.
• Attend industry‑related continuing education training and courses.
• Perform other responsibilities as directed.

• Typing:
  Minimum 32 words per minute.
• Reading comprehension:
  Ability to understand company manuals step‑by‑step.
• Working knowledge of the Windows computer environment and Office software.
• Strong organizational, time‑management, and multitasking skills.
• Sound judgment and decision‑making abilities.
• Strong reasoning and problem‑solving skills.
• Ability to work independently and cooperatively with others.
• Willingness to utilize the company’s computer system and software.
• Willingness to attend educational classes is desired.

• HSA and PPO medical plans through Blue Cross Blue Shield of Illinois (BSBCSIL).
• FSA available.
• Dental plans through Ameritas.
• Vision insurance through VSP.
• Employer‑paid short‑term disability.
• Employer‑paid life insurance – 2x salary.
• 401(k) with company matching 10%.
• 10 paid holidays.
• Floating holidays and personal days.
• Vacation and sick time accrue from day
  1.
• Tuition reimbursement.
• Tools provided: laptop, monitor, mouse, headset, and webcam.

In‑office position with the opportunity to work from home two days a week after the probationary period.

Schedule:

Monday‑Friday, 8:00am–4:30pm CT with a half‑hour lunch, with some flexibility in start and end times after probation. All duties are considered essential job functions and reasonable accommodations will be made for individuals with disabilities.

Full‑time, eligible for benefits after 30hours a week. Benefits effective on the first of the month following the initial 30days of employment.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race, ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by federal, state, or local law.