Customer Communications Representative

About the Role

Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner. Responsible for providing the best possible customer service to internal as well as external customers. Must be able to handle level 1 call types.

• Provides outstanding service to customers calling the dispatch team for service.
• Responds to routine customer inquiries via live call or email as needed.
• Provides follow‑through on any special customer needs in a timely manner.

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Strong verbal and written communication skills.
• Proficient in MS Office, strong attention to detail, organized, and able to multitask.
• Successful completion of Call Taker New‑Hire training and introductory period.
• Must be able to work a wide variety of work shift/schedules with short notice.

We are providing the anticipated base salary range for this role: $ hourly

Hybrid – this position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in‑office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All applicants must reside in the United States at the time of hire. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship.

We offer a comprehensive benefits package that includes medical, dental, vision, 401(k) savings plan, discretionary profit sharing, educational assistance, vacation, and more.