Customer Care Specialist

Customer Care Representative

Functional area:

Marketing & Sales

Onsite or Remote:
Onsite

Country/Region: US

Location:

Ooltewah, TN, US, 37363

Company name:
Epiroc Industrial Tools and Attachments

Date of posting:
May 27, 2026

The Customer Care Representative plays a key role in delivering an exceptional customer experience across Epiroc’s Attachments Division in North and South America. As part of the Customer Solution Center (CSC), this role serves as the first point of contact for customers and distributors, providing responsive, knowledgeable, and professional service across all product lines.

This position will help shape the division’s evolving customer experience model—one designed to create consistent, high-quality interactions that reflect care, efficiency, and a genuine focus on customer success. Representatives ensure each interaction supports our commitment to reliability, accuracy, and continuous improvement.

This is a hybrid role open to U.S.

-based candidates within commuting distance of Ooltewah, TN;
Delhi, IA; or Dexter, MI. This job opening is not eligible for immigration/work visa sponsorship. This position is hybrid, combining remote work and time in the office based on business needs. The Customer Care team supports customers throughout North and South America. Occasional travel may be required for training or team meetings.

• Respond to customer inquiries via phone and email regarding pricing, availability, order status, and returns across multiple product lines.
• Enter, track, and update orders accurately within M3, ensuring compliance with internal procedures and established standards.
• Provide clear, timely information on product features, promotions, and warranty processes.
• Support initial technical questions and coordinate with Technical Service Representatives for resolution.
• Maintain order accuracy and attention to detail in support of CSC quality and customer satisfaction goals.
• Collaborate with peers to balance workload and ensure consistent coverage for customer inquiries.
• Participate in ongoing product, system, and customer experience training.
• Identify opportunities to simplify processes and improve service delivery.
• Support cross-functional initiatives that enhance communication, responsiveness, and customer satisfaction.

Salary Range:
The salary for this position is between $50,000 and $60,000 annually, depending on experience and qualifications. This range reflects our commitment to fair pay based on skills, experience, and market standards.

• Associate degree or equivalent work experience (minimum 3 years in customer service, order management, or inside sales).
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Experience with ERP and CRM systems preferred (M3 and Salesforce).
• Detail-oriented, dependable, and customer-focused.

• Strong communication and organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a remote environment and collaborate across distributed teams.

Note:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification.

Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical,…