Customer Service Representative​/VSM

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The Virtual Site Manager is an in-office role based at the corporate office in Gilbert, AZ and is responsible for supporting multiple storage facilities remotely from that location. This is not a remote or work-from-home position. This position will take/make phone calls, maintain tenant records, and support the sales of storage units to prospective customers.

• Answer and manage incoming/ outgoing phone calls for assigned facilities, including delinquency and courtesy calls
• Take card payments over the phone
• Answer questions from tenants and prospective customers
• Make notes on tenant accounts
• Schedule move-ins and facility tours
• Order supplies
• Make bids for new vendors with a work order request from the Area Manager
• Understand and be able to explain a legal lease agreement for storage units.

• Excellent written and oral communication skills, especially over the phone
• Proficiency in Microsoft Office
• Ability to learn required software (Sitelink)
• Ability to sit for extended periods of time at a desk

• 1+ years in customer service
• 1+ years in sales
• Knowledge/experience in property management or big box retailer preferred