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Remote Customer Success Team Lead - Quality & Growth
Remote / Online - Candidates ideally in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-06-03
Boston, Suffolk County, Massachusetts, 02298, USA
Listing for:
NWN
Full Time, Remote/Work from Home
position Listed on 2026-06-03
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM -
Management
Job Description & How to Apply Below
NWN is seeking a dedicated Team Leader for our Customer Success team in Boston, MA. This full-time position requires overseeing call center operations, monitoring quality, and managing team performance to ensure high service levels.
The ideal candidate will have 3-5 years of experience in a Service Desk practice, with a strong background in managing people and excellent problem-solving skills. Join us in creating a culture of collaboration and excellence in service delivery.
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