Customer Experience Banker; North - Petoskey, MI

Overview

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk‑in customers, responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit products and other banking services, processing customer transactions accurately and efficiently, and balancing daily while providing exemplary customer service.

• Providing excellent customer service and effectively resolving customer issues.
• Proficiently understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new‑customer follow‑up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication, and presentation.
• Other duties as assigned.

• High School Diploma or GED and a minimum of 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role; or a Bachelor’s Degree.

• 1 year or more in customer service in banking, financial services, or goal‑driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

No

Office. Certain positions may be eligible for flexible work arrangements, including in‑office and work-from-home options.

Huntington is an Equal Opportunity Employer.

Applicants must be currently authorized to work in the United States on a full‑time basis. Huntington will not sponsor immigration benefits for this position.