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Technical Support Customer Success Mgr./ CSM

Director of Customer Success - AI‑Driven, Remote Leadership

Remote / Online - Candidates ideally in
Council Bluffs, Pottawattamie County, Iowa, 51501, USA
Listing for: Kuali Inc
Remote/Work from Home position
Listed on 2026-06-04
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
Kuali Inc is seeking a Director of Customer Success Management to lead and grow their CSM team while handling strategic accounts. The ideal candidate will have over 8 years of experience in customer success, with a focus on managing a team in an enterprise B2B SaaS environment. This role emphasizes the use of AI tools and flexible remote work arrangements are available, alongside a comprehensive benefits package including fully paid medical and dental insurance, unlimited PTO, and more.
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