Bilingual Customer Service Representative; Remote

Reference Number: 5841897

Published Date: 05/04/2026

Job Type: Temporary

Industry: Administration and Support

Hours:

Full Time

Bilingual Customer Service Representative

Remote (must work Eastern Standard Time)

• $17.00/hr – Spanish
• $18.00/hr – Russian, Mandarin, Cantonese, Hundi, Urdu, Punjabi, Bengali, Creole, Korean

Fluency in English AND one of the above languages is required

40 hours/week;
Hours of Operation:
Monday–Friday 8:00 AM–8:00 PM EST and Saturday starting at 10:00 AM EST (weekend rotation may apply)

Temp-to-hire

• Answer inbound calls and provide accurate information and support
• Assist callers with enrollment, disenrollment, and plan selection
• Educate callers on managed care and available health plan options
• Review and process enrollment/disenrollment forms
• Maintain knowledge of program policies and updates
• Escalate issues to supervisors as needed
• Meet reliability, quality, and productivity expectations
• Saturday work may be required
• Perform other related duties as assigned

• High school diploma or equivalent (required)
• 2+ years of experience in a high-volume Call Center role (required)
• Typing speed:
  Minimum 35 WPM
• Ability to type and navigate multiple systems efficiently
• Clear, professional communication and active listening skills
• Ability to learn new programs and follow scripts/policies
• Consistent attendance and adherence to the schedule
• Must read, write, and speak the language fluently

Laptop or desktop with:
Windows 10 or newer

• Mac Laptops prohibited to use
• Chromebooks not permitted
• Wired USB headset with microphone & noise suppression (Bluetooth not permitted; equipment not provided)
• Stable internet: 25 Mbps download (single user) / 50 Mbps (shared); 5 Mbps upload (10 Mbps preferred) (Hotspots may not be used as a primary connection)