Universal Customer Advisor
Remote / Online - Candidates ideally in
Warren, Macomb County, Michigan, 48091, USA
Listed on 2026-06-04
Warren, Macomb County, Michigan, 48091, USA
Listing for:
TEKsystems c/o Allegis Group
Remote/Work from Home
position Listed on 2026-06-04
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Location: Warren, MI (Remote after training)
Schedule: Flexible shifts Monday-Saturday (availability required)
About the Opportunity
Join a leading global organization supporting a prestigious luxury brand known for delivering exceptional customer experiences. This role puts you at the forefront of customer engagement-serving high-value clients and ensuring every interaction reflects premium service standards.
This is an excellent entry point into a world-class organization with strong career growth potential for individuals who are passionate about customer experience, problem-solving, and brand excellence.
Key Responsibilities
- Serve as the primary point of contact for customers across multiple communication channels (phone, digital platforms, etc.)
- Manage and resolve customer cases from start to finish, ensuring timely follow-up and resolution
- Provide support for service-related concerns, product inquiries, and brand-related requests
- Assist customers with technical troubleshooting related to vehicle features, connectivity, mobile apps, and infotainment systems
- Collaborate with internal teams, field personnel, and partner locations to resolve complex issues
- Document all interactions, actions taken, and resolutions in internal systems
- Participate in quality reviews and coaching sessions to continuously improve performance
- Maintain high standards for customer satisfaction, response times, and case resolution
- Support escalations and provide insights into root causes and corrective actions
- Contribute to a team culture centered on delivering a premium, customer-first experience
- Bachelor's degree or equivalent work experience (required)
- 2+ years of customer service experience (luxury or high-touch environment preferred)
- Strong verbal and written communication skills
- Experience in a call center or customer support environment
- Proven ability to manage multiple cases and priorities simultaneously
- Strong problem-solving and critical-thinking skills
- Comfortable navigating multiple systems and tools (CRM platforms, Microsoft Office, etc.)
- High level of professionalism and attention to detail
- Reliable work history with demonstrated tenure
- A customer-first mindset with a passion for delivering exceptional service
- Empathy and professionalism when handling complex or sensitive concerns
- Adaptability in a fast-paced, evolving environment
- Strong collaboration skills and willingness to support team success
- Motivation to grow within a large, established organization
- Remote model after Hybrid training (combination of on-site and remote work)
- Training period includes regular on-site collaboration
- Modern, team-focused environment with access to leadership and development opportunities
- Must be able to commute to the Warren, MI area as needed
You will be the voice of a luxury brand-playing a key role in shaping customer perception and loyalty. This is more than a call center role; it's an opportunity to deliver white-glove service and build meaningful relationships while developing a long-term career path.
What's in It for You
- Opportunity to work with a globally recognized luxury brand
- Career growth and advancement pathways
- Remote work flexibility after training
- Exposure to cutting-edge products and technology
- Supportive, team-oriented culture
This is a Contract position based out of Warren, MI.
Pay and Benefits
The pay range for this position is $20.00 - $21.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Warren,MI.
Final date to receive applications
This position is anticipated to close on Jun 16, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status,…
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