Customer Service Representative

Position Summary

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.

We are seeking a compassionate, customer‑obsessed Customer Service Representative to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare. In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well‑being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources.

This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions. As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty.

• Actively listen and be an advocate for customers, understand their needs and provide guidance and support.
• Resolve customer inquiries and issues efficiently while documenting all interactions.
• Educate customers about available resources and assist them in navigating their options.
• Anticipate customer needs and provide proactive solutions to enhance satisfaction.
• Collaborate with team members and other departments to address service issues and improve outcomes.
• Document all customer correspondence and maintain confidential records of patient information.
• Follow policies, procedures, and the CVS/Aetna Code of Conduct.

• Demonstrated empathy and effective communication skills.
• Respectful and kind demeanor in all communications while being an advocate for our customers.
• Strong problem‑solving and decision‑making abilities.
• Ability to manage multiple resources and tasks in a fast‑paced environment.

• 6+ months of customer service experience.
• Basic computer skills.
• Must live within commutable distance of 151 Farmington Ave Hartford, CT.
• Must be willing to work onsite Monday through Friday 8am – 4:30pm during training.
• Post‑training work schedule will be Monday through Friday 8am – 4:30pm with two of those days remote.

• 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role.
• 1+ years of claims, provider, dental, medical or other related healthcare experience.
• Microsoft Office experience preferred.

High School Diploma, GED, or equivalent experience.

151 Farmington Ave, Hartford, CT.

Hours:

Monday through Friday 8am – 4:30pm (training) and then on‑site with two remote days. 40 hours per week. Remote work requires reliable high‑speed internet access.

Amenities at our Hartford office include free parking, full‑service cafeteria with coffee kiosk and vending machines, onsite fitness center, and colleague resource groups.

The typical pay range for this role is $17.00 - $31.30 per hour, depending on experience, education, geography and other factors. The role offers a $2,000 sign‑on bonus after 9 months of service, subject to remaining continuously employed for a minimum 12 months. This full‑time position is eligible for a comprehensive benefits package including medical, dental, vision, paid time off, retirement savings options, wellness programs and other resources.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

06/22/2026