Customer Service Rep - Tech Products; Seasonal, Remote

Job Title

Customer Service Rep – Tech Products (Seasonal, Remote)

Work from home, interface with customers via inbound/outbound calls and/or the Internet. The role primarily handles inbound calls for account support, billing questions, product information, and refund processing.

• Provide inbound customer support using a call flow guide.
• Help customers complete purchases and provide post‑order support.
• Persuade customers to purchase additional products and/or services.
• Use product knowledge, build client relationships, and find new ways to retain customers.
• Track, document, and retrieve information in databases.
• Maintain broad knowledge of client products and/or services such as smartphones, tablets, computers, and wearables; familiarity with iOS and/or macOS or comparable technology is preferred.
• Offer additional products and/or services and deliver expert customer experiences.

• 1+ year of customer service experience (3+ years preferred; retail experience a plus).
• Strong focus on building customer relationships.
• Open availability.
• High school diploma or GED.
• Quiet, distraction‑free environment to work from at home.
• Proficiency in fast‑paced multi‑tasking.
• Eagerness to learn new technologies.
• Strong computer navigation skills and PC knowledge.
• Desktop or laptop suitable for PC and internet testing; a work computer may be provided but is not guaranteed.
• High‑speed internet (no wireless/hotspots or satellite) and a smartphone.
• Must reside in the United States and have a valid U.S. address.

• Base salary: $17.31/hr (pay rate will not be below the applicable minimum wage).
• Medical, dental, and vision insurance (for eligible U.S. employees).
• Comprehensive employee assistance program (EAP).
• 401(k) retirement plan.
• Paid time off and holidays.
• Paid training days.
• Daily Pay enrollment option.
• Paid training and performance‑based incentives.
• Lucrative employee referral bonus opportunities.
• Company networking opportunities:
  Women, Black Professionals, LGBTQ+, Disabilities, Neurodiversity, Women in Tech, One Earth Champions.
• Health and wellness programs.
• Mentorship programs.
• Work‑from‑home convenience.
• Programs and events supporting diversity, equity, inclusion, global citizenship, sustainability, and community support.
• Celebrations:
  Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean Up Day, #My One Earth Promise .

Concentrix is an equal opportunity and affirmative action (EEO‑AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process, including in the use of artificial intelligence tools. For more information regarding your EEO rights, please visit the provided websites. Concentrix welcomes and encourages applications from candidates with disabilities and is committed to an inclusive recruitment process.

If reasonable accommodation is required, contact  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.