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Customer Service Rep - Bilingual - Richland, WA
Remote / Online - Candidates ideally in
Richland, Benton County, Washington, 99352, USA
Listed on 2026-06-04
Richland, Benton County, Washington, 99352, USA
Listing for:
TEKsystems
Remote/Work from Home
position Listed on 2026-06-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
A well-established, Washington-based credit union is seeking a Customer Service Representative to join its growing team. This is a long-term opportunity offering stability, career development, and the potential to transition to remote work after meeting performance expectations.
This role is ideal for individuals who are passionate about helping others, delivering exceptional service, and building strong, lasting relationships in a member-focused environment.
Pay: $20/hr
Location:
Richland, WA
Schedule:
Tues-Sat 8-hour shift anywhere between 8am-6pm
6-Weeks of Training (4 weeks of training, 2 weeks of nesting)
Once you go direct with the company, based off quality/KPI, you can apply to work from home, there is also room for progression within the company after 1-year into the role.
What You'll Do
+ Provide outstanding service that promotes deep and lasting member relationships
+ Answer general inquiries and perform account maintenance via phone and email
+ Consistently meet or exceed key performance and quality metrics
+ Research and resolve member concerns efficiently with guidance from leadership
+ Take ownership of issues, set clear expectations, and ensure timely follow-up and resolution
+ Identify opportunities to recommend relevant products, services, and promotions that add value for members
+ Maintain working knowledge of policies, procedures, and applicable regulations
+ Perform additional duties as assigned to support team objectives
What We're Looking For
+ Previous customer service experience (call center or financial services experience is a plus)
+ Strong communication, problem-solving, and interpersonal skills
+ Professional, reliable, and member-focused approach
Why This Opportunity Stands Out
+ Long-term, stable position with clear growth and advancement opportunities
+ Supportive leadership and structured training
+ Opportunity to work remotely after successfully completing the initial onsite phase
+ Meaningful work helping members achieve financial confidence
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected
classification. Eligibility requirements apply to some benefits
and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
+ Medical, dental & vision
+ 401(k)/Roth
+ Insurance (Basic/Supplemental Life & AD&D)
+ Short and long-term disability
+ Health and Dependent Care Spending Accounts (HAS & DCFSA)
+ Transportation benefits
+ Employee Assistance Program
+ Time off/Leave (PTO, Vacation, or Sick Leave)
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected
classification. Eligibility requirements apply to some benefits
and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
+ Medical, dental & vision
+ 401(k)/Roth
+ Insurance (Basic/Supplemental Life & AD&D)
+ Short and long-term disability
+ Health and Dependent Care Spending Accounts (HAS & DCFSA)
+ Transportation benefits
+ Employee Assistance Program
+ Time off/Leave (PTO, Vacation, or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Richland, WA.
Pay and Benefits
The pay range for this position is $20.00 - $21.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Richland,WA.
Final date to receive applications
This position is anticipated to close on Jun 12, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all…
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