Warranty Pre-Authorization Specialist; Remote - Michigan
Job Description & How to Apply Below
About the Role
Location:
Remote - Michigan residents
Do you have an analytical mind, enjoy working with people and know how an auto dealership works? Would you like to work from home? This could be a great opportunity for you!
As a remote Warranty Pre-Authorization Specialist at Morley, you'll support the warranty pre-approval program for a major domestic automotive client.
What to Expect
* You'll work closely with automotive dealers on the pre-approval program.
* Most of the time, you will be off the phones, working out of your queue and email to pre-authorize the replacement of warranty components and review warranty claims.
* At times, you'll take calls from dealers who have questions about their decision or need help sending in their request using the app.
* In cases where additional clarification is needed, you'll call the dealer to get things figured out.
What You'll Do
* Serve as an expert consultant to dealership service managers on warranty administration and service operations
* Provide excellent customer service
* Analyze and identify warranty waste-reduction areas
* Help make sure the client's warranty policies, bulletins and procedures are applied consistently
* Support the client's brand quality managers and engineering teams
* Deliver services that meet quality and productivity goals
* Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist:
* Chat hours: M-F 8 a.m.
- 5 p.m. Eastern / 7 a.m.
- 4 p.m. Central / 6 a.m.
- 3 p.m. Mountain / 5 a.m.
- 2 p.m. Pacific time | Closed on some holidays
* TA will respond to after-hours questions the next business day
Skills for Success
Required Skills
* Have an understanding of the automotive dealership environment
* Professional communication (written and spoken) and negotiation skills
* Excellent interpersonal skills
* Able to listen closely with attention to detail
* Analytical and organizational skills, process-oriented approach
* A positive, self-starter attitude with a solid work ethic and ability to meet deadlines
* Computer proficiency
* Typing skills (at least 35 WPM) - take a free typing test!
(direct link to test: )
Eligibility Requirements
* Must have the ability to pass a pre-employment background check and drug screen
* High school diploma or equivalent
* One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
* Able to work shifts within the center's hours of operation:
* Monday - Friday, 8 a.m.
- 8 p.m. Eastern time (7 a.m.
- 7 p.m. Central / 6 a.m.
- 6 p.m. Mountain / 5 a.m.
- 5 p.m. Pacific)
* Saturday, 8 a.m.
- 5 p.m. Eastern time (7 a.m.
- 4 p.m. Central / 6 a.m.
- 3 p.m. Mountain / 5 a.m.
- 2 p.m. Pacific)
* Must be able to stick to the schedule reliably
Nice to Have
* Experience in warranty administration or a related profession
Remote Work Requirements
* Michigan resident
* Secluded and distraction-free work environment
* Required internet setup:
* High-speed internet delivered through a wired provider (cable or fiber)
* Computer must be physically connected to your modem / router using an Ethernet cable
* Wireless, 5G and satellite connections are not supported
The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: )
Why Join Our Morley Family
At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
Health & Wellness Benefits
* Medical and prescription coverage
* Dental and vision insurance
* Paid time off
* Associate wellness program with rewards for annual checkups
* Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
* 401(k) with match
* Flexible spending account (FSA)
* Life insurance
*…
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