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Head of Customer Success: Build CX From Scratch; Remote
Remote / Online - Candidates ideally in
Owensboro, Daviess County, Kentucky, 42301, USA
Listed on 2026-06-04
Owensboro, Daviess County, Kentucky, 42301, USA
Listing for:
Framework Ventures
Remote/Work from Home
position Listed on 2026-06-04
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Framework Ventures is seeking a Senior Customer Success Specialist to take ownership of the CX function. The role involves rebuilding help systems and leading junior associates in a dynamic, remote-first environment.
The ideal candidate has over 5 years of experience in customer support leadership within startups and is capable of transforming chaotic systems into structured, effective processes.
This is a hands-on role that emphasizes clarity, effective communication, and strategic improvements.
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