ISP Customer Service Representative

Provide world-class customer support for NRTC ISP partners within a 24x7x365 environment. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.
Primary Responsibilities
Assist callers with billing questions, bill payment, service sign up and the promotion and upsell of service offering
Communicate to Customer service via phone, chat, email, and other means of communication in an efficient, friendly, courteous and helpful manner
Access information from multiple sources using various computer applications
Analyze and resolve issues according to specific client requirements
Work in fast paced call center setting
Accurately document details of support with proper information
Follow standard policy and procedure for performing specific services
Provide clear and effective communication, building a positive rapport with different types of customers over the phone
Create relationships by partnering and collaborating with peers, supervisors, and higher level service center personnel to answer more complex customer questions
Follow-up and educate customers on all inquiries that were not immediately resolved
Maintain a high level of professionalism in all correspondence and customer interactions, both internal and external
Perform other duties as assigned
Skills
Windows 10, Windows 7, call center support, Troubleshooting, Customer service, Call center
Top Skills Details
Windows 10,Windows 7,call center support,Troubleshooting
Additional Skills & Qualifications
Candidates will need to be open to working at least one day on the weekend (Saturday or Sunday).
Training is Monday - Friday 9:00a - 5:30p Eastern with 4 weeks of training.
Pay: $15.50/HR (no tiers)
Must have excellent phone etiquette skills
Must have fast computer skills to maneuver through many systems at once.
Must be able to digitally multitask with multiple screens, multiple tools and tabs.
Tech savvy!
Talking, typing, listening all at the same time
Every call will be from a different member and will require them to go into different portals on each call
Assisting with account questions, billing questions, processing orders, assist with signing up services and online billing
Its similar to the Tech position but not technical troubleshooting, more customer service. However, being tech savvy is still very important in order to maneuver through all the tools.
Experience Level
Entry Level
Job Type & Location
This is a Contract to Hire position based out of Cedar Rapids, IA.
Pay and Benefits
The pay range for this position is $15.50 - $15.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Final date to receive applications
This position is anticipated to close on Jun 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national…