Customer Service Representative

Job Summary

Native Pest Management is hiring a Customer Service Representative to join its award-winning team. This remote, full-time role pays $18–$23/hour and offers comprehensive benefits, paid training, and clear career growth opportunities. The position involves handling inbound and outbound calls, assisting customers with scheduling, payments, and inquiries, and ensuring a positive customer experience.

Native Pest Management is a local, family-owned business providing pet-friendly and environmentally responsible pest control services across Florida. Recognized for ethics and excellence, the company has earned:

• A place on the Inc. 5000 List of Fastest Growing Companies (2021–2025)
• The BBB Torch Award for Ethics (2021)
• Ranking in the PCT Top 100 largest pest control companies in North America
• #1 Pest Control Company in Florida by Top Rated Local™
• The FLCAJ Readers’ Choice Platinum Award (2023)

With over 10,000 five-star reviews
, Native Pest Management is committed to exceeding customer expectations and building long‑term careers for its employees.

• Handle inbound and outbound calls to current and potential customers
• Identify customer needs, resolve issues, and provide solutions
• Escalate issues to supervisors when necessary
• Schedule and plan services and appointments
• Respond promptly to calls, texts, voicemails, and emails
• Assist management, technicians, and sales teams with daily requests
• Collect service payments and follow up on past‑due accounts
• Coordinate service schedules with field technicians

• Previous customer service experience required
• Call center experience strongly preferred
• Familiarity with CRM software preferred
• Proficiency with Google Suite (Docs, Sheets, Gmail)
• Ability to type at least 40+ WPMHigh School diploma or equivalent
• Strong written, verbal, and interpersonal communication skills
• Bilingual (English/Spanish) preferred but not required
• Must be eligible to legally work in the U.S.

• Pay: $18–$23/hour
• Paid training
• Health, dental, vision, and life insurance (company covers 80% of individual premiums, 60% for dependents)
• Employee Assistance Program (EAP) with 24/7 support
• Paid vacation and holidays
• 401(k) with up to 4% company match
• Employee discounts
• Referral bonus program ($2,000)

This is a chance to join a fast‑growing, ethics‑driven company in a recession‑resistant industry. Native Pest Management offers clear career paths, comprehensive benefits, and a supportive team environment. Military veterans are encouraged to apply.

Start your job application

Job Type: Full-time
Pay: $18–$23/hour
Location: Remote (Orlando, FL area)
Hiring Process: Initial phone/Zoom interview → Follow‑up interview (Zoom or in‑person) → Background check (criminal, drug screen, driving record, work history, academic credentials).