Customer Service Specialist

Customer Service Specialist – Stock

X | Remote

Stock

X is seeking a Customer Service Specialist to deliver exceptional support to its global customers. This is a remote, full-time role based in Tempe, Arizona, offering competitive pay, benefits, and opportunities for growth.

• Job Title: Customer Service Specialist
• Company: StockX
• Location: Remote (Tempe, AZ)
• Salary: $18–$20/hour (plus benefits, equity, and discretionary bonuses)
• Contract Type: Full-Time
• Schedule: Flexible shifts, Monday–Friday
• Benefits: Health insurance, dental insurance, equity opportunities

You will assist Stock

X’s most valued users, resolving escalated concerns and ensuring every interaction builds trust, drives satisfaction, and supports long-term loyalty. This role combines customer service excellence with a sales and retention mindset, turning each interaction into an opportunity to reinforce confidence in the Stock

X platform.

• Provide outstanding customer experiences across email, phone, chat, and SMS
• Handle escalated and complex inquiries with empathy and professionalism
• Promote customer loyalty and retention through positive resolutions
• Take ownership of customer concerns from start to finish
• Educate users on Stock
  
  X features, policies, and programs to drive engagement
• Balance customer advocacy with business priorities for fair outcomes
• Detect and act on potential fraudulent activity to protect customers and the marketplace
• Support top-tier users through programs like Early Seller Payout and Bulk Shipping
• Share insights from customer interactions to improve operations and products

• High school diploma or equivalent
• 2–3 years of experience in customer service, sales support, or e-commerce
• 1–2 years in a contact center environment (multichannel interactions)
• Proven ability to drive customer retention and satisfaction
• Strong communication, empathy, and active listening skills
• Detail-oriented, organized, and results‑driven
• Confident in handling escalations and making independent decisions
• Positive, team-oriented attitude with flexibility to work varying shifts

• Experience in e-commerce or tech-driven customer service
• Familiarity with fraud detection and prevention in online marketplaces
• Competitive pay ($18–$20/hour)
• Health and dental insurance
• Equity and discretionary bonuses
  
  Opportunities for advancement
• Inclusive and diverse workplace culture

Stock

X is a Detroit-based technology leader in the global online marketplace for sneakers, apparel, accessories, electronics, collectibles, and trading cards. Launched in 2016, Stock

X connects buyers and sellers worldwide using dynamic pricing mechanics powered by real-time data. The platform features hundreds of top brands including Nike, adidas, Supreme, Louis Vuitton, Gucci, LEGO, Sony, and Apple. Stock

X employs over 1,000 people across offices and verification centers worldwide.