Customer Success Representative

This is a hybrid position. Working onsite at our Dallas station located at: 12114 S Pipeline Rd, Euless, TX 76040 and 1 day a week you will be able to work from home.

In an era where travel is synonymous with freedom and adventure, the allure of hitting the open road has never been stronger. With 90+ rental locations in Europe and North America, roadsurfer is your RV rental expert and outdoor adventure partner. Come join us as we ride the #roadsurfer wave in Dallas.

Become part of the #roadsurfer family and work in a company culture where you are part of an open, fast‑growing team with ambitious goals and positive team spirit. We stick together and combine a brutal hands‑on mentality with fun at work! It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel.

Your responsibilities include but are not limited to:

• You serve as the initial point of contact for roadsurfer prospects and customers, offering tailored guidance on our product offerings

• Respond to customer’s inquiries via phone and email offering top notch service to every customer.

• Provide detailed information regarding RV rentals, services and accessories.

• Answer before adventure questions to guide the customer through the booking process.

• You professionally and effectively handle issues such as damage claims, breakdowns, ensuring prompt solutions and overcoming objectives.

• Assist customers in troubleshooting issues with RVs and related equipment.

• Provide fast solutions and recommendations based on the customers’ needs.

• Manage customer objectives with empathy and efficiency.

• Work closely with the stations to offer customer‑related support and offer a high‑level customer experience.

• Your responsibilities include coordinating existing bookings and subscriptions, whether it’s for updates, changes, or cancellations.

• Utilize Ticketing/Phone CRM system to manage customer interactions and track inquiries effectively.

• Process booking changes and cancellations with proper notation and follow‑up.

• Use of Microsoft Suites to connect with your team and organization.

• You collaborate closely with other teams, such as product development, our international stations, and the sales team, to maximize service quality.

• Collaborate with the Customer Success department in house and international to resolve complex issues to ensure customer satisfaction.

• Work closely with the Supervisor regarding escalations.

• Work with other departments to ensure cohesive customer experience.

You embrace our Core Values:

• Free Hugs - We're open, optimistic and always have each other’s back.
• Trustery - We trust each other and speak openly and honestly.
• Fully Hands On - We're pragmatic and get the right things done.
• Customer At Heart - We put our customer at the heart of everything we do.
• Own Your Ship - We take responsibility and strive for excellence.
• 2 years’ minimum customer service experience. Inbound/Outbound call experience desired.
• Strong written/verbal communication skills; able to read, write and speak English to interact effectively with a global customer base. Multilingual is a plus!
• Quick problem solving and troubleshooting techniques.
• Knowledge of Zendesk or a similar CRM system is a plus.
• Proficient in Microsoft Suite (Teams, Outlook, Excel etc.) Tech Savvy.
• Fast learner and strong attention to detail.
• Open availability to meet business needs which include nights, weekends and some holidays.
• Customer service experience in a car dealership, car rental and/or U‑Haul industry is a plus.
• Your cheerful attitude shines through, the ability to WOW our customers!
• You truly enjoy camping, travel, road trips, and exploring far‑off places.
• Able to work independently & experience working remotely.

This is an hourly non‑exempt role. The hourly rate is $17‑$20 per hour.

We are available to our customers from Monday to Sunday, from 06:00 to 20:00 PST. Candidate but have open availability to meet the business needs which includes nights and weekends. Your leisure time…