Office Specialist II - Customer Service

FT / PT Status – Full-Time Salary – $17.01 - $17.01 Hourly Wage Remote Work / In-Office – Hybrid Recruiter – Dora Collier | dcollier |  
Final date to receive applications – 6/1/2026

Would you like a career instead of just another job? Would you like to be a part of the team that helps the public?

DL Customer Service is hiring for an Office Specialist II. You'll be a vital part of the Public Safety team by helping ensure quality customer service to the diverse citizens of Utah.

• Provide customer service in a call center environment by responding to inbound phone calls.
• Interact with customers to communicate information about all aspects of the Driver License Division in response to questions from the public.
• Assist with questions which will range from very basic to very complex, including information about products and services the division provides.
• Have extensive knowledge and understanding of the agency database and exercise judgment while applying comprehensive knowledge of pertinent rules, regulations, policies, and procedures.
• Handle customer complaints and offer suitable solutions.
• Provide the public and others with information and assistance to complete forms and applications.

This position is hybrid; two in-office days per week will be required.

• Experience in customer service.
• Experience handling confidential and sensitive information, speaking clearly, concisely, and effectively, listening to and understanding information presented verbally, and gathering information or data.
• Ability to multi-task while maintaining a high level of accuracy.
• Ability to assist people in a manner which shows sensitivity, tact, and professionalism.

• Affordable premiums for health, dental, and vision benefits that begin on your first day of employment.
• Enjoy 11 paid holidays while accruing sick and annual (vacation) leave.
• Job Stability:
  Enjoy the security and reliability of employment within a well-established organization.
• Career Growth:
  Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work:
  Contribute to an important service that benefits the community.
• Supportive Work Environment:
  Be part of a team that values cooperation, strong work ethics, and mutual support.

• Starting hourly rate: $17.01.
• Telework:
  The employee must establish a conducive home environment and limit access to others.
• Uniform allowance:
  Not eligible.
• DHRM Rules apply to current state employees for promotions and transfers.
• Typical office risks include safe use of office equipment, avoiding trips and falls, and observing fire regulations.
• Physical demands:
  The employee may sit comfortably but may also walk, stand, bend, carry light items, and drive an automobile.

4315 S 2700 W, Taylorsville, Utah, 84129, United States

A comprehensive background investigation, which may include a polygraph, may be required.

No

B - Competitive Career Service

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact .