Job Description & How to Apply Below
For over 50 years, BSN SPORTS has been the largest team sporting goods equipment and apparel distributor of choice in the United States. Our 3,000 BSN SPORTS employees strive to support the Heart of the Game by putting valuable time back into the day of coaches and administrators through excellent service platforms. Our company mission is simple:
Save coaches and administrators time with everything they do off the field so they have more time to impact young lives on it.
WORK TYPE: Full-Time Remote
LOCATION:
This position is open to candidates residing in any U.S. state except Washington, city of West Hollywood, CA, Mountain View, CA and the city of Denver, CO. This role is not open to candidates residing in Washington State, West Hollywood, CA, Mountain View, CA or Denver, CO, due to budget constraints related to state-specific compensation disclosure requirements.
HOURS: Monday-Friday 8 AM to 5 PM CT
COMPENSATION: The pay range for this job is $ per hour.
The base pay will vary based on criteria such as education, experience and qualifications of the applicant, location, internal equity, and alignment with the market.
HOW YOU WILL MAKE AN IMPACT:
As an Order Analyst on the Internal Decoration Support Team, you will play a critical role in ensuring orders move smoothly from production to delivery. You'll serve as a key liaison between the internal decoration teams, Sales and Sales Support. Your proactive communication and problem-solving skills directly impact customer satisfaction and operational efficiency.
WHAT YOU WILL DO
- Review and monitor open orders to ensure FIRST CLASS customer service.
- Investigate exception orders and work with other internal teams to find quick and exceptional resolutions to issues that best serve our customer while providing excellent customer service.
- Proactively discover and resolve potential issues such as any order being held up, orders with shortages, past due orders, and order cancelations.
- Assess order discrepancies (late units, shortages or missing items) and determine when replacement orders are necessary.
- Provide status updates to sales and support when issues are identified.
- Send professional emails that are organized, clear, and informative.
- Ensure all inquiries and status updates are sent or responded to within 24 business hours.
- Support and adhere to all company policies, procedures, and operational guidelines.
KNOWLEDGE/SKILLS/ABILITIES
- Strong written and verbal communication skills
- Excellent organizational and time-management abilities
- High attention to detail and proven problem-solving and critical-thinking skills
- Ability to manage multiple priorities in a fast-paced environment
- Customer-focused mindset with a sense of urgency
- Ability to work independently in a remote environment
- Proficient in Microsoft Office (Outlook, Excel, Teams) and order management systems
- Previous customer service, production support, or order management experience preferred
The physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This job operates in a home office environment. Prolonged periods of sitting, standing, and typing will occur on a regular basis.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.
JOIN THE BEST TEAM IN SPORT & SPIRIT
At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions - BSN SPORTS and Varsity Spirit - and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.
OUR VALUES
Service - W…
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