Customer Service Representative - Work From Home

About the Opportunity We’re looking for driven, people-focused individuals who want to grow within a stable, well-supported organization. In this role, you’ll connect directly with union members and their families to help them better understand benefit programs designed to support their financial security. This is a fully remote position, with all responsibilities conducted through virtual meetings and phone communication. It offers flexibility while allowing you to strengthen your communication skills and build valuable professional experience in a structured environment.

Core Responsibilities Connect with members through inbound and outbound calls Schedule and lead virtual appointments to review benefit options Present program details clearly and professionally through online meetings Assist members with straightforward enrollment and application steps Maintain accurate records and document all client interactions Follow up to ensure a smooth, positive member experience Participate in ongoing coaching, skills training, and leadership development What We Provide Weekly pay with performance-based bonus incentives Fully remote, work-from-home flexibility Structured onboarding and hands-on mentorship Defined advancement pathways with long-term growth potential Health benefits available after the probationary period Residual income opportunities for qualifying representatives A supportive, team-oriented culture built on professionalism and integrity Qualifications Strong communication and relationship-building skills Excellent organization and time-management abilities Comfortable using basic technology (Zoom, email, data entry systems) High school diploma required (post-secondary education considered an asset) Customer service, hospitality, or retail experience is beneficial but not required