Customer Success Manager – Launchmetrics | Remote

Customer Success Manager – Launchmetrics | Remote (New York, US) Job Summary

Launchmetrics is seeking a Customer Success Manager to manage key client relationships, ensuring adoption, satisfaction, and retention. This remote role (New York-based applicants only) offers $70,000–$90,000/year plus opportunities for advancement.

The successful candidate will act as a strategic advisor, driving product value and ROI, leading account reviews, and collaborating cross-functionally to deliver exceptional customer experiences.

• Job Title: Customer Success Manager
• Employer: Launchmetrics
• Location: Remote (New York area, US)
• Pay: $70,000–$90,000/year
• Job Type: Full-Time

• Act as a strategic advisor, driving product value and ROI
• Assist in pre-sales demonstrations, technical meetings, and SOWs for customizations/integrations
• Maintain client documentation, reviews, and risk tracking in Gainsight
• Lead regular account reviews and maintain communication on updates
• Gather client feedback and deliver insights to product teams
• Anticipate dissatisfied accounts and resolve issues swiftly
• Conduct follow-up training, adoption activities, and system updates
• Identify upsell and cross-sell opportunities, handing over to sales
• Evaluate and document implementation plans and specifications
• Project-manage client requests alongside product teams

Essential:

• Bachelor’s degree or equivalent in business or related field
• Minimum 2 years’ experience in Customer Success or Onboarding
• Strong technical aptitude and ability to learn new technologies quickly
• Customer-first mentality with empathy and loyalty-building skills
• Critical thinking, analytical, and problem-solving ability
• Excellent interpersonal, phone troubleshooting, and written communication skills
• Strong time management and ability to perform in fast-paced settings

Preferred (Extra Credit):

• Experience in Fashion, Luxury, or Beauty industries
• Exposure to global customers and international markets
• Experience with technical integrations
• Experience delivering on-site training, webinars, or pre-sales demos

• Competitive salary ($70,000–$90,000/year)
• Opportunities for advancement and professional growth
• Flexible remote work arrangements (New York-based applicants only)
• Learning and development allowance
• Benefits package tailored to location
• Support for home office setup

Launchmetrics is a global B2B SaaS company focused on creating efficient, impactful, and measurable brand experiences. Its Customer Success team champions client relationships, ensuring adoption, renewal, and satisfaction through meaningful partnerships.

• Intro Call
• Meet & Greet
• Skills Assessment
• Culture Fit Interview
• Leadership Interview

How to Apply:

• Submit your application via Launchmetrics’ careers portal.
• Highlight your customer success and SaaS experience.
• Shortlisted candidates will be contacted for interview.

TO APPLY

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