Seasonal Service & Rental Associate

Description

To make life better by building community and igniting the adventurous spirit that lives within us all. evo is leading multi‑channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most.

Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

As a Service & Rental Associate, this role involves providing essential support to the rental shop operations, catering to the needs of our customers, and ensuring the efficient functioning of the service and rental process. Responsibilities include preparing rental bikes, cleaning, receiving customer equipment for tunes or mounts, coordinating with technicians, answering phone inquiries, assisting mechanics with bike tunes, servicing rental bikes as needed, managing recycling, and detailing bikes upon return.

Additionally, this position requires following up with customers when technicians are occupied.

• 100% paid health dental and vision*
• Paid vacation time*, sick leave, 40 hours volunteer paid time off
• Paid parental leave for birthing & non birthing parents
• Retail quarterly bonus program, profit share program
  * and long‑term compensation program
• 401k matching
• Employee discount and access to pro deals on most the products we sell
• NGEY (New Gear Every Year): a new ski or snowboard setup to use for the season*
• Bike finance program and bike stipend
• Time together outside, volunteer activities, community events, ride days and annual retreat
• Flexible work schedules, remote work for eligible roles, and dog friendly offices
• Career pathing, leadership development, network development, training and performance feedback

Note:

Availability of the benefits and perks may be subject to your location, tenure and employment type. The Company reserves the right to alter these benefits and perks in whole or in part at any time.

* Benefit not eligible for seasonal employees

• Prepare rental bike equipment.
• Ensure the cleanliness and maintenance of rental equipment.
• Accept and document customer equipment for tuning or mounting services.
• Coordinate with technicians for the completion and handoff of tunes and mounts.
• Answer phone calls and assist customers with inquiries and rental requests.
• Collaborate with mechanics in performing bike tunes and assist ski techs in binding tests.
• Service rental bikes when required, addressing maintenance needs promptly.
• Manage recycling activities and maintain a clean work environment.
• Detail bikes when returned in a dirty condition.
• Follow up with customers when technicians are unavailable to answer inquiries.

• Proficiency in using standard office and communication tools.
• Adaptability, attention to detail, communication, critical thinking, customer service, inventory management, multitasking, problem‑solving, product knowledge, teamwork, time management.
• Embodies, honors, and lives our core values:
  The Great 8

• Experience with high‑volume rentals of skis, snowboards, or bikes is preferred.

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build.

While there is more work to be done, we are in the process of evolving our toolset. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued. If you are interested in…