Reservations Ticketing Agent

Company Description

Auxillium USA is a customer experience solutions company focused on listening to understand and partnering with clients to solve complex interaction and data-handling challenges. The organization designs, implements, manages, and enhances customer interaction environments with a strong emphasis on Customer Emotion and brand consistency. Auxillium helps businesses create clear, confident, and manageable customer experiences across channels. With a team-oriented approach and deep industry experience, Auxillium positions itself as a customer care partner that goes beyond traditional service models.

More information about the company can be found at

The Reservations Ticketing Agent is a full-time, hybrid role based in Fort Lauderdale, FL, with some flexibility to work from home. This role is responsible for handling inbound and outbound reservation calls, assisting customers with booking, modifying, and canceling travel plans, and accurately issuing tickets in accordance with company and partner policies. The agent will provide prompt, professional customer service, resolve issues related to itineraries and payments, and clearly communicate travel options, policies, and restrictions.

Daily tasks include using reservation systems and related tools, maintaining accurate records of all customer interactions, and meeting performance goals related to quality, efficiency, and sales. The role also involves collaborating with team members and supervisors to share updates, follow procedures, and support a consistent, positive customer experience.

• Strong Communication skills, including clear verbal and written interaction, active listening, and the ability to explain complex information in a simple, professional manner.
• Experience with Reservations and ticketing processes, including booking, modifying, canceling, and managing travel itineraries using reservation or GDS systems.
• Proven Customer Service skills, demonstrating empathy, patience, problem-solving, and a customer-focused approach in a contact center or similar environment.
• Knowledge of Travel & Tourism, such as basic travel industry terminology, common routes and products, and general understanding of airline or travel policies.
• Sales skills, including the ability to identify customer needs, recommend appropriate options or upgrades, and support revenue goals while maintaining service quality.
• High school diploma or equivalent; additional coursework or certification in travel, hospitality, or related fields is a plus.
• Comfort with technology, including reservation platforms, CRM tools, and standard office software; ability to learn new systems quickly.
• Reliable, punctual, and able to work a flexible schedule that may include evenings, weekends, and holidays as needed.
• Previous experience in an airline, travel agency, hospitality, or call center environment is preferred but not required.