Remote Customer Support Agent; P&C

About the Opportunity

Come join one of the fastest-growing fintech startups in the U.S. At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high‑maintenance assets. Since launching our mobile app in 2019, we have amassed over 4 million customers and expanded beyond insurance shopping to refinancing, safety, and repairs to become the #1 rated All Car app in the App Store.

We are looking for a Customer Support Agent to join our growing team. In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry’s 55+ insurance carrier partners, processing service changes, and answering questions regarding policy details.

• Respond to inbound calls from existing customers
• Process service requests such as adding or removing vehicles and drivers, adding lienholder information, and sending policy documents
• Help customers with questions they have regarding existing insurance policies and how to make changes
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

• You can multitask and manage multiple competing priorities
• You are passionate about helping others
• Have 2+ years of experience working in a call center environment

• Hourly wage: $19.00 – $21.00
• We will pay for your property and casualty license (expected within 60 days after starting)
• Medical, dental, vision insurance and 401(k) match
• Ability to work remotely (we provide work equipment)
• Ongoing training and mentorship from our leadership team
• Access to an outstanding portfolio of insurance carriers and products – over 55 carriers to ensure we can offer the best options for our customers

This role includes flexible scheduling options, with a choice between a 5‑day, 8‑hour schedule or a 4‑day, 10‑hour workweek.

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state, or federal laws.