Customer Service Representative – Optum; Remote
Mesa, Maricopa County, Arizona, 85201, USA
Listed on 2026-06-05
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Customer Service Representative – Optum (Remote US)
Optum, part of United Health Group, is hiring
Customer Service Representatives to provide compassionate support to patients and members. This is a remote, full-time role available to candidates residing in Arizona, Nevada, Utah, or New Mexico
.
- Job Title: Customer Service Representative I
- Company: Optum (United Health Group)
- Location: Remote (AZ, NV, UT, NM)
- Salary: $16.15–$28.80/hour (based on experience and local market)
- Contract Type: Full-Time (40 hours/week)
- Schedule: Monday–Friday, 8:00 AM–5:00 PM MST (occasional overtime)
You will answer inbound calls, assist customers with scheduling, insurance, and benefits, and resolve inquiries with empathy and accuracy. This role requires strong computer navigation skills and the ability to manage high call volumes while delivering excellent service.
Key Responsibilities- Handle 50–70 inbound calls daily, identifying customer needs
- Ask appropriate questions and document information in systems
- Research complex issues across multiple databases
- Partner with support teams to resolve escalated issues
- Schedule patient appointments and update demographics
- Provide compassionate, solution-oriented customer support
- High School diploma/GED OR equivalent experience
- Must be 18+ years old
- 1+ years of experience in a medical environment (phones/computers as primary tools)
- Knowledge of medical terminology
- Strong computer navigation skills (Windows applications)
- Ability to work full-time, Monday–Friday
Preferred
- 1+ years of healthcare experience
- Ability to type 40+ words per minute
- Dedicated, private workspace
- Secure handling of sensitive documents
- High-speed internet connection approved by United Health Group
- Active listening and rapport-building
- Conflict management in stressful situations
- Comprehensive health, dental, and vision insurance
- 401(k) with company contribution
- Paid time off
- Incentive and recognition programs
- Equity stock purchase plan
Apply directly via United Health Group’s careers portal
. Highlight your healthcare customer service experience, computer navigation skills, and ability to manage high call volumes with empathy.
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