Call Release - Customer Service Representative; Florida Remote

Call for Release - Customer Service Representative (Florida) Remote

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities worldwide, linking vehicle sellers to more than 750,000 buyers in over 190 countries.

We are seeking a detail‑oriented and professional Call for Release‑Customer Service Representative to join our remote team. In this role, you will coordinate the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies. You will ensure accurate and timely updates to vehicle files while providing outstanding customer service in a fast‑paced environment.

• Reach out to body shops to confirm vehicle pick‑up details and obtain vehicle release authorization.
• Talk to vehicle owners to get necessary releases, arrange for transport (including 3‑way calls with shops or tow companies if needed), and help with personal item removal.
• Use the “DeCode This” tool to search VINs and gather the necessary vehicle information.
• Stay organized by keeping accurate notes in the system about each vehicle and all interactions.
• Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.
• Participate in weekly team meetings via Teams, staying connected and collaborating.
• Follow all Copart policies and guidelines to ensure quality and consistency in your work.
• Help out with other tasks or assist teammates as needed.
• Perform other duties as assigned by management.

• Minimum of one year office support experience in a customer service role.
• High school diploma or GED.
• Great communication skills – comfortable speaking on the phone and writing clear, concise messages.
• Typing speed of 45 WPM and familiarity with basic 10‑key.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong attention to detail, great problem‑solving skills, and ability to multitask.
• A professional virtual appearance with a quiet, distraction‑free workspace.
• Bilingual skills are a plus.
• Must be able to work occasional overtime.
• Office equipment will be provided to help you succeed in your role.

• 100% remote work with company‑provided equipment.
• Clear, achievable performance goals with daily feedback to help you succeed.
• Weekly team meetings to keep you connected and supported.
• A collaborative, friendly virtual team where everyone’s success matters.

Pay: $16.04 - $22.00 hourly (Florida). For California, Colorado, New York, Washington, pay rate ranges from $18.00 - $24.00 hourly.

• Medical/Dental/Vision
• 401(k) plus a company match
• ESPP – Employee Stock Purchase Plan
• EAP – Employee Assistance Program
• 10 vacation days per year
• 7 paid company holidays
• Life and AD&D insurance

E-Verify Program: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E‑Verify program (U.S. applicants and employees only).