Customer Service Representative – Remote

If you're passionate about helping others and want to work from the comfort of your home, theCustomer Service Representative – Remote position at TTEC might be your perfect fit. TTEC is a global leader in customer experience technology and services, and they’re hiring individuals who are ready to bring empathy, professionalism, and problem-solving skills to every customer interaction.

Whether you're looking to start your career or seeking a flexible remote opportunity, this role offers competitive pay, comprehensive training, and a supportive work culture that’s been recognized with a Great Place to Work certification.

• Job Title: Customer Service Representative – Remote
• Location: USA (excluding AK, CA, HI, MT, and international locations)
• Job : 045WS
• Employment Type: Full-Time
• Salary Range: $13.00 to $16.35 per hour
• Primary Location: US-TX-Austin (but remote across eligible states)

TTEC is currently hiring from 37 preferred states. Residents of CO, IL, MA, MN, NJ, NY, WA, and Washington, D.C. may be considered based on special business needs.

As a Customer Service Representative, you’ll be the voice of compassion and clarity for customers seeking support. Your role is to resolve escalated or complex inquiries with professionalism and care. You’ll be responsible for:

• Answering incoming calls, chats, or emails from customers
• Conducting research to resolve customer issues
• Providing product or service guidance
• Ensuring every customer interaction is positive and solution-oriented

You’ll be trained to become a subject matter expert, so you can confidently assist customers across various channels.

TTEC is looking for individuals who are naturally empathetic, tech-savvy, and eager to make a difference. Here’s what you’ll need:

• Minimum 6 months of customer service experience
• High school diploma or equivalent
• Ability to recognize and explain product/service details
• Basic computer proficiency
• High-speed internet (minimum 25 Mbps) with a wired connection to your router
• A quiet, private workspace free from distractions

If you’re someone who thrives in a fast-paced environment and enjoys solving problems, this role is tailored for you.

TTEC offers more than just a paycheck. You’ll be joining a company that values your growth, well-being, and individuality. Benefits include:

• Supportive career development and training
• Inclusive and community-minded culture
• Paid time off (PTO)
• Healthcare and wellness benefits
• Opportunities to give back through company initiatives
• A global team of curious, lifelong learners

You’ll also enjoy working in a dynamic, family-friendly atmosphere where your contributions are recognized and celebrated.

Since 1982, TTEC has been helping companies deliver exceptional customer experiences. They partner with some of the world’s most iconic brands, handling millions of interactions every day through voice, chat, text, and video.

TTEC’s mission is simple: bring humanity to business. And that starts with their employees. Diversity, inclusion, and authenticity are core values, and every team member is encouraged to bring their whole self to work.

TTEC is proud to be an equal opportunity employer, committed to building a workforce that reflects the communities they serve. They believe that diversity is strength, and they actively foster an environment where everyone feels valued and empowered.

Ready to join a company that puts people first?

Be sure to check eligibility based on your location and prepare a resume that highlights your customer service experience. Interviews and onboarding are conducted remotely, making it easy to get started.

If you’re looking for a remote job that offers stability, growth, and purpose, the Customer Service Representative – Remote role at TTEC is a fantastic opportunity. You’ll be part of a team that’s redefining customer service through empathy, technology, and human connection.

Apply today and discover what it means to experience TTEC.

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