Remote Call Center Representative – AWL | Brownsville, TX

Job Summary

AWL is seeking Remote Call Center Representatives to join its Contact Center Team, connecting consumers looking for insurance products with licensed insurance agents in real time. This is a part-time, remote role based in Brownsville, TX, offering flexible schedules, advancement opportunities, and competitive pay starting at $14/hour.

No insurance license is required, as you will not be selling — instead, you’ll act as a concierge, helping consumers connect with agents and ensuring a positive experience.

• Job Title: Remote Call Center Representative
• Employer: AWL (rated 3.0/5 stars)
• Location: Brownsville, TX (Remote, must reside locally or in surrounding areas)
• Pay: From $14 per hour
• Job Type: Part-Time
• Contract Type: Permanent
• Schedule: Set shifts, minimum 20 hours/week;
  Monday–Friday (7:00 AM–8:30 PM), Saturday (9:00 AM–6:00 PM), Sunday (11:00 AM–6:00 PM)

AWL is a nationwide company connecting consumers with insurance agents through its innovative contact center platform. The team values positive communication, reliability, and customer-first service
, offering employees training, tools, and opportunities for advancement.

• Handle inbound and outbound calls with consumers seeking insurance rate comparisons
• Ask qualifying questions to connect consumers with the right insurance agent
• Complete follow-up calls to ensure customer satisfaction
• Record information about consumer experiences accurately
• Communicate frequently with leadership and team members via chat
• Maintain professionalism and courtesy during escalated situations

• Must reside in Brownsville, TX or surrounding areas
• Superior verbal communication skills; energetic and clear phone presence
• Strong written communication skills (spelling, grammar, punctuation)
• Competent computer literacy and ability to multi-task
• Comfortable with high call volume (calls averaging 3 minutes, ~5 seconds apart)
• Punctual, dependable, and receptive to coaching
• Must maintain a quiet background (no background noise allowed on calls)
• Technical setup required:
  • Personal computer with webcam (for first two days of training)
  • High-speed internet, ethernet cord, compatible headset, and mouse
  • AWL provides a laptop after training

• Competitive pay:
  From $14/hour
• Flexible schedule
• Opportunities for advancement within AWL
• Comprehensive two-week virtual training provided
• Supportive team environment

How to Apply:

• Submit your application via AWL’s recruitment channels.
• Ensure you meet location and technical requirements.
• Shortlisted candidates will be contacted for interview.

TO APPLY

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