Customer Service Representative

Company Name:
Texas Farm Bureau Casualty Insurance Company | Department:
Claims

This position is responsible for answering and directing telephone calls from insureds, third parties, and other callers needing assistance and provide prompt, efficient, and expedient service.

• Complete electronic loss notices when callers need to report a claim.
• Assign new claims to the appropriate Claims Representative and advise claimants of the name and contact information for the Claims Representative. Transfer callers to assigned Claims Representative.
• Open new files in the Electronic Loss Notice system for all lines, out-of-state claims, and accidental death claims.
• Process salvage items, including processing salvage checks, and entering recovery amounts into the system.
• Release batch check print jobs.
• Balance checks, issued from the Waco home office and small claims, on a daily basis.
• Balance recoveries, stop payments, and salvage payments for all regional and district offices.
• Review, prepare and index all mail forwarded from district and regional offices to ensure that it has been properly indexed for scanning.
• Other duties as assigned.

• High school diploma or equivalent.
• Strong problem solving abilities.
• Ability and willingness to learn and extend skills.
• Strong oral and written communication skills.
• Proficient in use of Microsoft Office software required for this job.

• Use of PC, telephone, copy machine, fax, and other office equipment over six (6) hours per day.
• Extended periods of sitting and concentration.
• Occasional bending, twisting, crouching, pulling, pushing, lifting, reaching, and moving items weighing up to 30 lbs.

• Occasional long, irregular hours.
• Work to be conducted in office environment owned or leased by company.

Texas Farm Bureau is an Equal Opportunity Employer (M/F/D/V).