CSR II Phones Bilingual Haitian Creole​/English​/performance, Hybrid Remote

CSR II Phones Bilingual Haitian Creole/English ($18.50/hr + $1/pay for performance, Hybrid Remote)

Job Category: Operations

Requisition Number: CSRII
001844

Employment Type: Full-Time, Hybrid, Rate: $18.50 per hour

Location: Lawrence Office, 280 Merrimack, STE 558, Lawrence, MA 01843, USA (Hybrid Remote)

Job Title: Customer Service Representative II Phones Bilingual Haitian Creole/English ($18.50/hr + $1/pay for performance, hybrid remote)

Department: Operations

FLSA Status: Non-Exempt

The Customer Service Representative II (Phones) provides superior customer service in a contact/call center help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills. This is a work‑from‑home hybrid remote position. The successful candidate will demonstrate fluency in speaking, reading, writing, and listening in both Haitian Creole and English.

• Demonstrates ability to work in accordance with the Savi Linx Guiding Principles.
• Coordinates claims electronically and via telephone.
• Handles eligibility inquiries and all lines of business in both English and Haitian Creole.
• Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
• Ensures first call resolution through problem solving and effective call/email/chat handling.
• Meets demands for privacy, confidentiality, precision.
• Documents all customer information, communications in Customer Relationship Management (CRM) system.
• Occasional on‑site mailroom work.
• Maintains a working knowledge of our clients’ requirements using a Knowledge Base.
• Provides mentoring, training, and development to other CSRs as needed.

This position has no supervisory responsibility.

This position requires full, flexible availability, although will generally be M‑F 8‑5.

• 2+ years of college preferred.
• 2+ years of contact center experience preferred.
• High school diploma or equivalent required.
• 18 years of age or older.
• Time management skills and the ability to work independently are essential.
• Excellent organizational, written and oral communication skills in both Haitian Creole and English.
• Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer.
• Customer service oriented (empathetic, responsive, patient, and conscientious).
• Must have experience with maneuvering electronic data between various environments.
• College degree preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Savi Linx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Savi Linx is a VEVRAA Federal Contractor and Equal Opportunity Employer.