Collections Representative II - Remote

Job Title: Collections Representative II - Remote

Company: Harley-Davidson Financial Services

Location: Remote

Job Function: Collections

Full Time Position

Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products include financing on motorcycles, Motor Clothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles.

You’ll play a pivotal role in helping us create the company we want to be. For our employees and the H-D community, that means being fair, honest, positive and creative.

This remote role is not tied to a physical location and provides flexibility in where, when, and how you accomplish your work. Remote employees are expected to have a dedicated, quiet and distraction-free workspace and sufficient internet connection.

Under direct supervision, the Collections Representative is responsible for collecting delinquent accounts by phone or correspondence. Uses a computerized system for tracking, information gathering, and troubleshooting. The representative answers basic inquiries or resolves problems by following routine procedures and processes.

• Collect on assigned delinquent accounts by telephone or correspondence.
• Support dialer function through outbound manual dialer campaign.
• Assign accounts to agencies for repossession, skip‑tracing, or in‑person collection activity when approved by appropriate authority.
• Process and/or assign accounts to Adjustment Queue for payment re‑allocations and fee/balance waivers when applicable.
• Understand and adhere to company collection and extension policies, the Fair Debt Collection Practices Act, and confidentiality and privacy issues.
• Use effective time management to ensure a satisfactory customer service experience.
• Take all necessary steps to protect the company’s interests.
• Protect information and comply with the law; maintain awareness of relevant laws, regulations, policies, and procedures.

High School Diploma or Equivalent Required

• Minimum of 2 years of related customer service or collections experience.
• Adherence to high ethical standards of truthfulness, honesty and fairness.
• Ability to prioritize workflow to meet department objectives.
• Proficient with computer systems and keyboarding/data entry skills with moderate speed and accuracy.
• Detail‑oriented and highly organized with exceptional written communication skills and the ability to articulate information tactfully and professionally.
• Critical thinking, analytical, and effective negotiation skills; ability to handle a large volume of collection accounts and inbound/outbound calls.
• Flexible and open‑minded with a teamwork orientation and ability to influence acceptance of change.
• Self‑motivated, professional with strong organizational and problem‑solving skills.
• Ability to work in a fast‑paced, time‑sensitive environment.

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging, and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status, or any other characteristic protected by law.

The pay range shown represents the national average pay range for this role. Pay may vary by geographic location and level of experience.

We offer an inclusive compensation package for all full‑time salaried employees, including annual bonus programs, health insurance benefits, a 401(k) program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more.

Applicants must be currently authorized to work in the United States.

Direct Reports: No

Travel Required: 0-10%

Pay Range: $18.70 - $28.13/hour (38,900 - 58,500)

Visa Sponsorship: Not eligible for visa sponsorship or visa transfer

Relocation: Eligible for domestic relocation assistance (within posted country)