Travel Support Advisor

About Travel Guard

This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982, we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans.

Travel Guard became part of Zurich Cover-More in December 2024.

• Answer incoming calls, delivering top‑notch service and providing clear and accurate information on our products and services.
• Use strong listening skills to effectively cater to our customer’s specific travel needs.
• Solve problems creatively and think outside the box.
• Document interactions with precision and professionalism.
• Collaborate with leadership and teammates to continuously build skills.
• Maintain knowledge of our insurance products, services and overall benefits.

• High School Diploma or equivalent.
• Strong communication skills and customer service experience.
• Ability to multi‑task and stay organized.
• A positive attitude and passion for helping others.
• Ability to navigate multiple systems while effectively handling calls.
• Attention to detail and accuracy when documenting information.
• Availability to work 2nd shift between 12 pm‑10 pm Monday‑Friday with rotating weekend shifts.
• Shift differential: $3 per hour from 5 pm‑7 am weekdays and all day Saturday/Sunday, plus an additional $3 per hour Saturdays and Sundays between 7 pm‑7 am.
• A full background check is required to obtain the state license requirements needed to sell travel insurance in all US states and jurisdictions.

Our hybrid approach ensures you can maintain work‑life balance with the flexibility of 3 days in the office and 2 days working from home.

This is an extremely exciting time for us at Zurich Cover‑More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.

We offer a competitive high‑deductible health plan, EAP programs, and access to health and well‑being activities along with a 401(k) program with employer matching to help you plan for your future.

We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work.