Client Services Agent – Acumen LLC | Remote; Saint Charles, MO

Client Services Agent – Acumen LLC | Remote (Saint Charles, MO)

Acumen LLC is hiring Client Services Agents to provide enrollment, education, and ongoing support to clients across participant-directed programs. This remote, full-time role pays $19–$22/hour and includes health, dental, and vision insurance, paid time off, and additional benefits.

Agents play a critical role in ensuring positive client relationships by handling inbound and outbound calls, processing paperwork, and managing data entry with accuracy.

• Support clients (employers and employees) during the enrollment process
• Process paperwork and manage electronic communication
• Build and maintain strong relationships with clients, families, and program contacts
• Stay updated on program rules and regulations, and communicate them clearly to stakeholders
• Act as a liaison between clients and Acumen departments, escalating issues when necessary
• Resolve client inquiries within contractual time frames
• Ensure compliance with state and federal guidelines
• Contribute to program growth through marketing, education, and community outreach
• Collaborate with internal teams to address client issues effectively
• Manage fluctuating call and email volumes
• Provide efficient customer service via phone and electronic communication
• Work flexible schedules, including occasional weekends, evenings, and holidays

• Minimum 1 year of data entry experience
• Prior customer service or client relations experience
• Ability to manage fluctuating inbound/outbound call volumes
• Moderate to advanced computer skills (Microsoft Word, Excel, PowerPoint, PDFs, email, internet)
• Strong verbal and written communication skills
• Ability to work independently with limited supervision
• High attention to detail, organizational skills, and time management
• Patience, perseverance, and problem-solving ability
• High school diploma or equivalent (some college preferred)

• Willingness to obtain state-required certifications
• Ability to travel if required (valid driver’s license and insurance)
• Secure remote workspace with high-speed internet

• Pay: $19–$22/hour
• Health, dental, and vision insurance
• Paid time off (PTO)
• Supportive, service-forward work environment

• Be part of one of the nation’s leading fiscal agents
• Help individuals with disabilities and their families live independently
• Work remotely with flexibility while making a meaningful impact
• Join a company recognized for superior customer service and innovation

Job Type: Full-time
Pay: $19–$22/hour
Location: Remote (Saint Charles, MO 63301)