Customer Service Representative

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4 days ago Requisition

Mountain West Farm Bureau
Insurance is currently hiring for a full-time Customer Service Representative to join our team and help with answering inquiries regarding policy information, status and billing. This position develops and maintains relationships with the agency force, customers and all company departments and works to resolve questions and inquiries in a positive, professional, and timely manner. This full-time position is located at the home-office in Laramie, WY and typically works 40 hours per week between 8 am to 5 pm
, Monday-Friday
. You can expect a competitive wage of $2,833 per month.

In addition to excellent pay and our positive company culture, we offer our Customer Service Representative the following benefits and perks:

• 401K contribution match
• 7 paid holidays including Black Friday
• Generous paid time off (PTO), including volunteer time off
• On-site fitness center
• Wellness incentives, including gym membership reimbursement

SKILLS OF OUR IDEAL CUSTOMER SERVICE REPRESENTATIVE:

• Great Communicator – Effectively reads, writes, and speaks the English language.
• Ethical – Uses knowledge, skills, and abilities to maintain high levels of personal and professional integrity, and to act as an ethical agent who promotes core values throughout the organization.
• Active Listener – Gives full attention to what other people are saying, and makes sure to understand the points being made.
• Critical Thinker – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions.
• Custom Service Focused – Possess knowledge and principles and processes for providing customer service.
• Exhibits Independent Judgment – Follows established procedures, guides oneself with little or no supervision.
• Service Oriented – Actively looking for ways to help people.

REQUIREMENTS FOR A CUSTOMER SERVICE REPRESENTATIVE

In this full-time position, you will operate in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing these job duties, the employee is regularly required to talk or hear and is frequently required to stand, walk and occasionally lift and move office products or supplies. The following are required to assist in the duties performed by a Customer Service Representative:

• High school degree or GED.
• Office experience with emphasis on computer skills and working with the public.
• One year of customer service experience.

Notice to applicant: Federal and state law requires that all applications be considered without regard to race, color, creed, ancestry, religion, sex, age, sexual orientation, national origin, disability, veteran status, genetic information or any grounds prohibited by applicable federal, state, or local law. We believe in and fully support the principle of equal employment opportunity and will fulfill our obligation to the fullest.

The information provided by me in this application for employment is true, correct, and complete. False, incomplete, omitted, or misrepresented information of any kind will be sufficient cause for my application to be rejected or, if discovered after I am employed, cause for immediate termination of my employment.

Application expires in one (1) year.