Dispatcher, Customer Service​/HelpDesk

Description We are looking for a dependable Dispatcher to support service coordination operations in Austell, Georgia. This Contract position is ideal for someone who excels at organizing schedules, communicating clearly with customers and technicians, and keeping daily activity moving efficiently. The role requires strong responsiveness, attention to detail, and the ability to stay composed in a busy office setting.

Responsibilities:

- Coordinate and update daily service assignments to ensure technicians are routed effectively and work orders are accurately tracked.

- Arrange service appointments, confirm scheduling details, and keep field staff informed of changes throughout the day.

- Manage incoming and outgoing calls with professionalism while providing timely, courteous support to customers.

- Follow up on customer requests, provide status updates, and help resolve issues through clear and consistent communication.

- Maintain organized dispatch records and use computer-based systems to support service coordination and logistics activities.

- Adjust priorities quickly as business needs shift, ensuring urgent requests are addressed without disrupting overall workflow.

- Build working knowledge of company products and services to better assist customers and support dispatch decisions.

- Help maintain an orderly office environment and contribute to general administrative upkeep as needed. Requirements - Experience in dispatching, service coordination, or a customer service environment with frequent phone communication.

- Ability to manage multiple tasks at once in a fast-moving workplace while maintaining accuracy and professionalism.

- Strong customer service skills with a patient, empathetic, and solutions-focused approach.

- Comfortable using dispatch platforms, call handling systems, and standard office computer applications.

- Demonstrated sense of urgency with consistent follow-through on open requests and service updates.

- Effective communication skills for interacting with customers, office staff, and field technicians.

- All candidates are required to undergo pre-employment screening.

- This is an on-site role and is not available as a remote position. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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